Aftermarket Intermediate in Emerson Pasig, National Capital Region, Philippines

Website Emerson

This job listing is about Emerson in Pasig, National Capital Region, Philippines 2022 exclusively on jobizille.com

Job Description

Customer Service

  • Respond professionally, accurately and in a timely manner to customer contacts through calls and emails.
  • Proactively inform customer of any delays or risk in order shipment.
  • Resolve customer complaints and order issues with proposed preventive and corrective action where applicable following the correct escalation path.
  • Educate FSO/EIPs/iCenters on any product or process updates
  • Conduct regular meeting with Field Sales Office and Impact Partners regarding On-Time Delivery, Unclean orders, material issues and Order entry performance.
  • Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues.

Order Fulfilment

  • Review and acknowledge orders within agreed service level
  • Inform customer on unclean orders and advise appropriate action for resolution.
  • Review orderbook daily to ensure that orders ship as per schedule.
  • Process change order and cancellation requests
  • Perform Manual order entry for internal and back-to-back Purchase Orders, Consignment orders, and Manual shipment orders.
  • Collaborate with internal teams/support to drive accurate and timely fulfillment of orders from book to invoice.

Continuous Improvement

  • Actively participate in meetings, trainings and programs tied to company objectives
  • Support process improvements within the scope of work
  • Complies with all department and company policies/procedures and all export regulations.
  • Analyze and identify Late Reason for orders that missed the request date and/or promise date due to customer issues and execution errors.

Others

  • Performs administrative, clerical, or manual labor tasks of moderate complexity

Company: Emerson

Vacancy Type: Full Time 

Job Location:  Pasig, National Capital Region, Philippines

Application Deadline: N/A

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