Assistant Engineer Customer Support Center in Our Telekom Honiara, Solomon Islands
Website Our Telekom
This job listing is about Our Telekom in Honiara, Solomon Islands 2022 exclusively on jobizille.com
Position Purpose: The position is responsible to Assist in managing the daily operations and maintenance of the Customer Support Centre. Responsible for providing technical support to Engineering and Commercial Teams relating to all service queries. Provide online technical support services to customers as and when required.
Reports To: Engineer Customer Support Centre
Position Grade: Group C
Section/Unit: Network Management
- Grow business by maintaining customer confidence through technical support rendered to customers.
- Reduce service downtime by providing technical support on all reported faults.
- Support Engineering and Commercial teams to achieve revenue targets and drive performance.
- Demonstrate and maintain customer orientation approach.
- Demonstrate professional technical assistance at all levels when in contact with customers.
- Customer relationship building.
- Documentation of procedures and processes.
- Processes and procedures review.
- Create CSC manual.
- Knowledge sharing and team work.
- Collaboration, partnership and skills sharing amongst peers to promote efficiency.
- Time management.
- Compliance to STCL Values, Policies and Procedures.
- Alignment and adherence with governance policies, processes and standards and with external regulatory requirements.
- Identify risk and security issues within processes and determine remediation plans.
Competency (Skills, knowledge and experience).
At least 5 years of experience in the following;
- Application Development/Support and Maintenance.
- IT Support & Troubleshooting.
- Database design and management.
- Telecommunications Networks.
- Excellent Communication and interpersonal skills.
- Diploma or Degree in either Computer Science or Electrical or Electronic Engineering (related to Telecommunications or IP), from an accredited and recognized institution.
Whats on offer?
- An excellent remuneration package with performance incentives.
- A chance to join a dynamic growing company with strong career prospects.
Company: Our Telekom
Vacancy Type: Full Time
Job Location: Honiara, Solomon Islands
Application Deadline: N/A