Assurance Operations Manager in PwC Port of Spain, Port of Spain, Trinidad and Tobago

Website PwC

This job listing is about PwC in Port of Spain, Port of Spain, Trinidad and Tobago 2022 exclusively on

Line of Service



Not Applicable



Management Level


Job Description & Summary

A career in our Accounting Services Group practice, within Assurance Support services, will provide the opportunity to support our engagement teams and clients by providing advice and counsel on strategic business issues.

You’ll develop strong relationships with our engagement teams and established audit clients and enhance our ability to meet greater investor expectations with the challenges of an increasingly complex business environment.

This role is responsible for supporting the assurance practice in meeting key KPIs which are embedded in the Assurance annual plan.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Support to the Territory Assurance Leader (TAL), reporting to the Executive Director, responsible for:

  • Assisting with the preparation of the Annual Assurance Plan
  • Coordinating the preparation of the annual Assurance budgets for Revenue and Staffing
  • Preparing reports monthly or quarterly comparing actual to budgets
  • Updating the budgets with changes to our portfolio and allocation changes
  • Assisting with planning, coordinating and documenting notes from quarterly Assurance Leadership meetings
  • Following up on actions from Assurance Leadership meetings
  • Assisting with the preparation for quarterly Assurance staff town hall meetings
  • Assisting with any other activities required from time to time in the management of the Assurance Line of Service

Project manager for the Assurance Competency Centre, reporting to the Assurance Transformation and Methodology Leader, responsible for:

  • Refinement of budget requirements (nature and timing)
  • Aura file/ file management
  • Connect management
  • Resource management and assignments
  • Independence monitoring
  • Communication in line with pre-established protocols, which may vary by user team

Project manager for the Assurance Asset Management Shared Services, reporting to the Asset Management Leader and manager, responsible for:

  • Refinement of budget requirements (nature and timing)
  • Actual to budget monitoring and following up on variances
  • Extracting KPI results for monthly reporting
  • Aura file/ file management
  • Connect management
  • Engagement letter status monitoring
  • Resource management and assignments
  • Communication in line with pre-established protocols, which may vary by user team

Resourcing manager, reporting to the Human Capital Leader and wider leadership, responsible for:

  • Involvement in annual resource planning process
  • Timely and continuous administration of resource scheduling tool (Talentlink)
  • Preparation of scheduling to budget reconciliation
  • Analysis of reconciliation including identifying and seeking explanations for variances and trends
  • Analysis of and taking required action based on overtime, utilisation and time charging statistical data
  • Use data and insights to inform discussions, conclusions and support decision-making
  • Act to identify issues and suggest solutions to issues which prevent individuals and teams working effectively
  • Initiate open and candid conversations at all levels regarding resource allocation and utilisation
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required
  • Continuous engagement with engagement leaders , managers and team leaders and matrix managers to identify matters requiring HC Committee intervention / support
  • Communication with business unit on staff related matters including availability of resources
  • Administrative support to the LOS HC Committee 
  • Simplify complex discussions & messages, highlighting and summarising key points
  • Move easily between big picture thinking and managing relevant detail
  • Maintenance of documentation and database to support the HC Committee

Provide back-up support to other team members and/or departments

  • Flexibility to work overtime when required

Preferred skills

Technical Skills

  • Advanced in Google Suite

  • Proficiency in at least one digital technology tool (Alteryx, PowerBI, Tableau or Workbench)

  • Experience in project management – prior management of large projects would be an asset


  • Project management – exceptional organisational skills and the ability to prioritise multiple responsibilities

  • Confidence  – willingness of challenge the status quo in a respectful manner, confidence to be heard when follow-ups are not initially successful or responses are not in line with the expectations of the overall business

  • Effective listening skills

  • Communication skills – excellent oral and written communication skills and the ability to choose and use whichever will be most effective in the circumstances 

  • Curiosity to learn – the ability to work in a highly technical and ever changing work environment requires continuous upskilling and willingness to learn new ways of doing things, including new tools

  • Flexibility – adaptable to different styles and able to work within tight deadlines

  • Excellent judgement and strong problem solving skills

  • Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact

Minimum years experience required

  • Project Management certification
  • BSc. Financial Management/Accounting/Business
  • ACCA qualification would be an asset
  • 4 -5 years relevant work experience?

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements


Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

January 13, 2023

Company: PwC

Vacancy Type: Full Time 

Job Location: Port of Spain, Port of Spain, Trinidad and Tobago

Application Deadline: N/A

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