Bluebird Care Jobs as Care Co-Ordinator – Edinburgh at Edinburgh,Scotland,UnitedKingdom 2022

Full Time

Website Bluebird Care

This Job Listing is about Bluebird Care in Edinburgh,Scotland,UnitedKingdom 2022 posted on

About the job

<!--> At Bluebird Care we pride ourselves on changing people’s lives for the better, we are looking for people that could make a positive impact on the life of a vulnerable person. Founded in 2008 as a small family business, Bluebird Care is now a multi award-winning care provider with family values still very much at the heart of what we do. As well as being committed to providing the very best care for our customers, we make sure our staff have access to specialist training pathways, career development opportunities and well-being support. Purpose of role To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company. Key responsibility Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan). Duties

  • Liaise with the lead coordinator or registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism, or holidays.
  • Accept, allocate and process new referrals for care and support promptly.
  • Process changes to customers care and support.
  • Make sure there is sufficient cover to deliver care and support on time.
  • Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
  • Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care supervisors to appropriately match care assistants to customers taking account of:
  • Care assistant skills, experience, and time to safely deliver the care and support plan
  • The customer’s preferences and care needs
  • Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers
  • Changes in care packages
  • Priorities when there are unexpected emergencies.
  • Distribute staff rotas weekly.
  • In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
  • Work with the office team to maintain up to date electronic and handwritten records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported, and acted upon.
Keep all information about customers and their families secure and confidential.
  • Carry out general office duties. Prepare reports as required as required by the registered manager.
  • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
  • Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
  • Work flexibly as part of the team and always apply Bluebird Care policies and procedures.
This list is not exhaustive and additional duties may be required. Role specification We have provided a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria. Essential Criteria Personal Attributes Caring, compassionate and understanding towards people in need of care and support. Commitment to anti-discriminatory care practice. Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own. Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. Excellent timekeeper and reliable. Professional, smart appearance. Knowledge And Skills Good understanding of the needs of people who need care and support. Excellent organisational skills- proven ability to plan and organise workloads effectively so that customers receive the services they expect and are safe. Ability to maintain clear and accurate written records and follow statutory reporting procedures. Understanding of what confidentiality means in relation to home care services and why this is important Good administrative and IT skills. High level of accuracy and attention to detail. Ability to communicate clearly and build positive working relationships with customers, their families, Bluebird Care staff and other health and social care professionals. Good telephone manner and interpersonal skills. Knowledge of what confidentiality means in relation to homecare services and why this is important. Sound knowledge of the local area Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency. Ability and willingness to follow Bluebird Care’s policies, procedures, and instructions Additional Requirements Willingness to work flexibly and to keep knowledge and skills up to date. A satisfactory enhanced disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Full drivers’ license and Class 1 business insurance (and valid MOT) Desirable criteria Knowledge of how to recognise abuse and safeguarding procedures Previous experience in social care or of leading or managing staff Qualification in social care and /or management-->

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

Apply Here