Business Process Analyst in City Plumbing at Birmingham, England, United Kingdom

Website City Plumbing

This listing is about City Plumbing in Birmingham, England, United Kingdom
in 2022

About the job

2022 will be a huge year for our Digital Transformation!

It is an exciting time at City Plumbing, we’ve recently become a stand-alone business and we’re recruiting a Business Process Analyst to join our IT & Digital team to improve efficiencies across the business.

There is a lot to do, so why not find out more!

The Role:

It is an exciting time here at City Plumbing. We have recently become a stand-alone business and are making real strides in creating a diverse and inclusive workplace that celebrates and values diversity .

Due to this new ownership, we have committed to change the way we think about our digital platforms and move to a continuous model of improvement so our customers can engage and transact effortlessly across our eCommerce platforms.

Therefore, we’re recruiting for a Business Process Analyst to join our IT team and help identify efficiencies across our business.

To be successful in your application, you will need to be Green Belt certified and be familiar with Six Sigma methodologies.

Areas of focus include:

  • You’ll guide the definition and delivery of business improvement projects through the application of Lean Six Sigma and project management tools.
  • You’ll ensure best practices standards are met for process documentation including promotion of best practice tools and templates.
  • You’ll need to make sure all new processes are developed to meet a process maturity level 5 (Managed) working alongside the process owners to ensure all 12 capabilities are considered.
  • Assisting with the definition of potential projects to support the future growth of the Highbourne Group by identifying, quantifying, and comparing potential projects, and playing a key role in the prioritisation process.
  • Support any training and mentoring required to support the business in tools and techniques ie Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques.

This is primarily a remote-based role with visits to office locations on an adhoc basis as required.

You should be based in the UK and our Head Office is based in Crick, Northamptonshire.

This means you could be from areas such as Birmingham, Bristol, Cambridge, Chesterfield, Corby, Coventry, Hinckley, Kettering, Leamington Spa, Leeds, Leicester, London, Loughborough, Lutterworth, Market Harborough, Manchester, Milton Keynes, Nottingham, Northampton, Nuneaton, Oundle, Oxford, Peterborough, Rugby, Sutton Coldfield, Tamworth, Warwick, Wellingborough.


You’ll live and breathe our customer-first ethos. You’ll enjoy working collaboratively with the wider team, and you’ll be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

  • Certified Green Belt and full knowledge of Six Sigma methodologies.
  • Strong numerical skills with the ability to interpret large data sets in order to inform decisions.
  • Demonstrable project experience managing end-to-end processes.
  • Experience of process mapping to BPMN 2.0 standards.
  • Strong communication skills, able to engage with all levels of stakeholders
  • Attention to detail in both analysis and documentation

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Six Sigma / Lean / DMAIC / DMADV / DFSS / Data-Driven / Data Analyst / Process Analyst / Process Improvement Analyst / Six Sigma Green Belt / Process Consultant / Continuous Improvement / Process Reengineering.


From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career!

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

  • Discounts, savings and cash back at numerous retailers
  • Savings on driving lessons, phone bills, gym memberships as well as further benefits
  • Life assurance
  • Bonus
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme, let’s be there for each other
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • Striving to create an environment of inclusion so everyone can be their true self
  • And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. #BelongWithUs

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Company: City Plumbing

Vacancy Type:  

Job Location: Birmingham, England, United Kingdom

Application Deadline: N/A

Apply Here

To apply for this job email your details to