Client Services Director in Artex Risk Solutions George Town, George Town, Cayman Islands

Website Artex Risk Solutions

This job listing is about Artex Risk Solutions in George Town, George Town, Cayman Islands 2022 exclusively on


  • Professional Accounting designation from an accredited body
  • Minimum of 10 years post qualified experience in financial services
  • Minimum of 10 years’ post qualified experience in the financial services industry with at least 5 years specialisation in reinsurance or captive insurance
  • At least 5 years effective leadership; the ability to develop, mentor, coach and lead a team in a changing and fast growing environment
  • Experience of reviewing and understanding technical insurance documentation
  • The ability to work effectively and accurately whilst under pressure
  • Excellent communication skills
  • Proven relationship management skills
  • A strategic planner with devotion to detail


The Client Services Director is responsible for ensuring exceptional levels of service are delivered to a diverse portfolio of clients. Working in conjunction with the client services teams and managers, the CSD will provide guidance and leadership together with ensuring smooth communication with the ultimate aim of delivering the highest possible level of service to clients.


  • To act as the primary contact for client engagement
  • Responsible for high quality and timely delivery of all services required by clients, ensuring standards are upheld and clients are satisfied with the level of service
  • Participation at client board meetings which usually requires overseas travel several times per year
  • Financial management of the budget, forecasting, expense management and payment processing
  • Manage outsourced relationships and ensure oversight of outsourced activities


  • Contribute to the sales strategy including conducting profitability analysis and optimizing pricing strategies
  • Maintain key service provider relationships with auditors, consultants, assets managers and actuarial firms
  • Actively collaborate and partner with sales and revenue generation efforts

Governance, Risk & Compliance

  • Reviews, prepares and approves board packs for client board meetings
  • Responsible for client compliance with relevant laws, regulations and regulatory measures
  • Reviews and approves business plans and submissions to CIMA for new and existing clients

Company: Artex Risk Solutions

Vacancy Type: Full Time 

Job Location: George Town, George Town, Cayman Islands

Application Deadline: N/A

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