Service Designer in Conduent at London, England, United Kingdom

Website Conduent

This listing is about Conduent in London, England, United Kingdom
in 2022

About the job


Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Purpose And Description Of Role

As a service designer, you’ll work with a multidisciplinary team to design the end-to-end journey of a service to allow a user to complete their goal and the government deliver a policy intent. You may be involved the creation of, or change to, transactions, products and content across both digital and offline channels.

We have an active user-centred design community. You’ll be supported by a Senior Service Designer as well as through trainingandinformal opportunitieslikeshadowing

Responsibilities And Activities

As a Service Designer, you will:

  • Gain an understanding of policy and organisational intents as well as a clear understanding of user needs.
  • Help to plan user research and collaboratively analysing and synthesising the results of user research.
  • Analyse failure within existing services, identifying root causes for that failure and creating recommendations to address that failure.
  • Map current service journeys and creating blueprints for improved and/or new services.
  • Deliver your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputs on the team wall and creating formal reports.
  • Establish collaborative working practices with content designers, product managers and developers, turning your designs into stories and actions that lead to valuable service improvements and solutions.

Your Experience Will Include

  • Ability to collaborate with information architects, content architects and other data architects to support common goals and approaches.
  • Ability to collaborate with business analysts and data stewards to assess model fit for use.
  • Demonstrated ability to meet schedules and multi-task.
  • Excellent oral and written communications skills in both technical and client facing situations.
  • Must be a team player, receptive to new ideas and concepts and willing to embrace them when final determinations are made.
  • Experience in high-volume, transaction processing productions systems.

Additional Desired Skills

  • Experience designing services that meet user needs and are delivered through integrated digital and/or non-digital services.
  • experience planning and doing continuous service design in a multidisciplinary team will be essential, as will the experience of involving your team in research activities, analysis and synthesis.
  • Experience leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows.
  • Experience of being able to quickly understand the social and technological context of services.
  • Understanding of the diversity of users of government services and illustrate how you would include all kinds of users in appropriate research activities to help teams deliver accessible services.
  • Some knowledge of current technologies used to build and operate digital services, and the different technical roles will be highly desirable.
  • Experience working on public service design, especially local public service design an advantage.
  • Working knowledge of Discovery, Alpha , Private Beta.
  • Previous GDS , CDDO experience essential.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Company: Conduent

Vacancy Type:  

Job Location: London, England, United Kingdom

Application Deadline: N/A

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