HR Generalist in Contax BPO Solutions Inc Montego Bay, Saint James, Jamaica

Website Contax BPO Solutions Inc

This job listing is about Contax BPO Solutions Inc in Montego Bay, Saint James, Jamaica 2022 exclusively on

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

HR Generalist

Job Summary:

The Human Resources Generalist provides professional support to the Human Resources Department in all core areas to include but not limited to managing the employee life cycle including employee relations, recruitment, performance management, rewards management and other HR functions.

Specific Duties:

  • Managing employee relations to include grievance and disciplinary procedures.
  • Utilizing people analytics and reporting techniques to improve business processes.
  • Participate in the development or improvement of people management processes.
  • Recommends and or implements employee recognition programmes
  • Assist with the full cycle recruitment and selection process.
  • Assist with the development of Job descriptions.
  • Prepare and post job advertisements to the relevant platforms.
  • Plan and conduct new hire orientation to foster knowledge, compliance and positive attitude towards company goals.
  • Assist with preparing contracts and other employment documents.
  • Assist with the planning and development of training initiatives when needed.
  • Obtain feedback and prepare reports as needed.
  • Respond to queries involving policies, procedures and programmes.
  • Participate in developing department goals, objectives and systems.
  • Monitor and maintain employee records.
  • Update and maintain HR database/information system and the recruiting database.
  • Assist with the coordination and conducting of corporate social responsibility projects.
  • Assist with conducting exit interviews and providing relevant feedback.
  • Perform other duties as assigned.


  • Thorough knowledge of employment related laws and practices
  • Proficiency with HRIS and ATS
  • Proficiency in the use of Microsoft Office Suite
  • Excellent Customer Service skills
  • Excellent teamwork and interpersonal skills
  • Good oral and written communication skills
  • Ability to exercise good judgement
  • Ability to work under pressure and without constant supervision
  • Ability to work on own initiative and focus on details
  • Ability to plan, organize and coordinate activities.

Required Qualifications :

  • At least an Associate Degree in Human Resources Management and Development or Business Administration with Human Resources concentration.
  • Training in use of Microsoft Office Suite.

Required Experience :

  • Two (2) years working experience in a similar capacity.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.


This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on “Submit”, will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in “Withdraw” in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.

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Company: Contax BPO Solutions Inc

Vacancy Type: Full Time 

Job Location: Montego Bay, Saint James, Jamaica

Application Deadline: N/A

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