Customer Support Executive ( Kinyarwanda Speaker) in Believe Resourcing Group Kigali, Kigali City, Rwanda
Website Believe Resourcing Group
This job listing is about Believe Resourcing Group in Kigali, Kigali City, Rwanda 2022 exclusively on jobizille.com
Role Description
Responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.
- Answering clients about all technical support questions
- Processing requests
- Supporting the Company’s good image
Responsibility/Activity
- Process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail
- Escalate issue to appropriate specialist when needed via SalesForce or Jira
- Update clients on their request status accordingly
- Constantly verify documents submitted by clients within specific regions on an hourly basis
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
- Understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target
- To achieve quarterly KPI targets set by CS Manager
- To perform other ad hoc tasks assigned by the manager
Knowledge, Skills, And Abilities
- Good communication skills in English and Kinyarwanda language
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Fresh graduates are welcome to apply
- Self-motivated and highly reliable
The candidate will work remotely first for approx. 3 months before relocating to Malaysia – relocation is paid for by the company.
and to be flexible in shift hours (7 AM-3 PM/3 PM-11 PM/11 PM-7 AM; MYT (Malaysian Standard Time))
Company: Believe Resourcing Group
Vacancy Type: Full Time
Job Location: Kigali, Kigali City, Rwanda
Application Deadline: N/A
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