CVM Head in Versatile People ولاية تونس تونس تونس

Website Versatile People

This job listing is about Versatile People in ولاية تونس تونس تونس 2022 exclusively on

Job Title: CVM Head

Location: Tunis, Tunisia

Work Model: Hybrid

We are looking for a CVM Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.

The outcome expected are as follows:

  • Achieve Client’s net incremental revenue target by leading revenue planning and strategy execution
  • High client satisfaction achieving trusted advisor status
  • On time campaign delivery, on-budget deployment of projects and On-time payments are made
  • Make sure revenue/gross margin and profitability targets from the client are achieved

Functional Skills:

  • Strong experience in Telco CVM, Big Data
  • Understanding of Machine Learning & AI Having ML experience will be highly appreciated
  • Experience in Customer Delivery Management and Business Operations in Telecom domain
  • Hands-on experience in revenue enhancement and campaign management.
  • Research and prepare statistical reports using data from consumer database.
  • Determine operational objectives by studying business data reports, gathering information, evaluating output requirements and formats.
  • Monitor program/initiatives progress by tracking KPIs, resolving problems, publishing progress reports, recommending actions.

Behavioural Skills:

  • Dynamic Team leader
  • Lead team on day to day activity to increase their capabilities and bring efficiency in operations
  • Result oriented with proficient problem solving and analytical skills combined with strong business acumen.
  • Understanding of domain (end to end) and other players in the ecosystem
  • Ability to create a strong working plan for Campaign execution
  • Methodical approach towards campaigns design and prioritization as per client demands as well as internal targets-weekly, monthly & quarterly
  • Design, document and co-ordinate client sign off of campaigns and reports.
  • Complete QA on campaigns and reports to ensure delivery to a high standard.
  • Good deductive skills studying business data reports, gathering information, evaluating output requirements and formats
  • Excellent verbal and written communication skills, Interpersonal skills
  • Good collaborator and a team worker
  • Ability to work with multicultural teams and handle multicultural reporting team


  • Customer Value Delivery
  • Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations leveraging our client’s Platform Consulting Client on Segments and Revenue enhancement
  • Interacting and manage relationship Product Heads , CVM Team along with their BI Teams
  • Make a valuable contribution to the client’s Customer Value Management practice and contribute to overall day to day governance
  • Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.
  • Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.
  • Manage product release updates and involve in Data Analysis and Reporting.
  • Effectively articulate product value proposition.
  • Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.
  • Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.
  • Negotiate, agree and maintain & monitor Service Level Agreements with the client within company’s or unit’s policy guidelines.
  • Lead weekly & monthly performance reviews with the Product & CVM Heads
  • Identify opportunities for improvement in business practice.
  • Study market requirements on an on-going basis to identify opportunities for incremental revenues.
  • Track competitor activities in various domain and flash reports and dashboards.
  • Interface with our client’s technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem
  • Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.
  • Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client

Company: Versatile People

Vacancy Type: Full Time 

Job Location: ولاية تونس تونس تونس

Application Deadline: N/A

Apply Here