East Suffolk Council Jobs as Care Coordinator at Essex,England,UnitedKingdom 2022

Full Time

Website East Suffolk Council

This Job Listing is about East Suffolk Council in Essex,England,UnitedKingdom 2022 posted on jobz2day.com

About the job


Reports to: Registered manager

Purpose of role

To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company.

Key responsibilities

Effectively lead and develop the team of coordinators to appropriately allocate care assistants, so that care and support is delivered on time, safely and in line with customer wishes (as agreed in their care and support plan).


  • Manage the workflow and performance of the coordinator(s). Provide advice, induction, training and supervision to the coordinators.
  • Carry out investigations relating to the quality of the service and implement improvement actions.
  • Liaise with the registered manager to make sure that sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays.
  • Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
  • Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care coordinator (s) and supervisors to appropriately match care assistants to customers taking account of:

  • Care assistant skills, experience and time to safely deliver the care and support plan
  • The customer’s preferences and care needs
  • Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting customer needs
  • Changes in care packages
  • Priorities when there are unexpected emergencies.

  • Make sure staff rotas are completed distributed weekly.

  • In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.

  • Work with the office team to maintain up to date electronic and hand written records. Make sure systems are used to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
  • Keep all information about customers and their families secure and confidential.

  • Carry out general office duties. Prepare reports as required as required by the registered manager.

  • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
  • Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.

  • Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

This list is not exhaustive and additional duties may be required.

Role specification

We have provided a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.


Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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