Availability Manager in Ericsson at Reading, England, United Kingdom

Website Ericsson

This listing is about Ericsson in Reading, England, United Kingdom
in 2022

About the job


Purpose of Job Role

Working as part of our Real Times Operations and Availability Management team you will be responsible for achieving the required Network availability levels within the Emergency Services and Commercial 2G, 3G, 4G and 5G Operator Networks.

The Availability manager will ensure accurate actions are being undertaken to restore service based on risk to the relevant county or regional critical metrics.

Whilst the role is focused on real time operations of the network you will support problem management in identification of risk to service and recommendations to drive improvements in stability and performance.

This role is shift based.

Key Responsibilities:

Responsible for ensuring the network is available for customers and delivering required availability levels

Support and guide Incident Management teams in management of fault related incidents ensuring clear action plans are in place

Motivating changes in order in which tasks are undertaken by the repair agencies.

Planning deployment of temporary assets.

Defining and highlighting risks to the stability of county, regional and national availability levels

Ensuring correct engagement with technical and problem management teams.

Evaluation of Change Events and attendance of Change Advisory Board meetings reviewing Forward Schedule of Change

Supporting weekly and monthly performance reviews. Providing clear insight to performance and highlighting any issues which have had a negative impact on the customer.

Providing direct point of contact for Customer Operations Centre teams in relation to specific issues affecting the ESN service.

Key Qualifications:

Education: BTEC/HNC within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering or equivalent

Min 2 years experience within an Ops environment.

Domain experience: IT or Communication services

Additional Requirements:

People skills with ability to co-ordinate and facilitate teams at a local and global level.

Good time management, planning and organisation skills, and an ability to review and adapt based on changing operational environment.

Experience working within a customer led environment, handling customer expectations and building/maintaining key relationships

Why Apply:

This role will give you the opportunity to take the next step in your career with a company who can offer professional progression as well as empowering you to secure a role that offers the chance to positively impact the UK Operator Network!

If you are keen to work in a fast paced, collaborative environment with like-minded professionals, Ericsson offers all of this and more! Why wait to apply?

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: United Kingdom (GB) || United Kingdom : Berkshire : Reading || United Kingdom : Avon : Bristol || United Kingdom : Berkshire : Maidenhead || United Kingdom : Berkshire : Newbury || United Kingdom : Buckinghamshire : High Wycombe || United Kingdom : Cheshire : Manchester || United Kingdom : Cheshire : Warrington || United Kingdom : Glamorgan : Merythr Tydfil || United Kingdom : Greater London : Chiswick-London || United Kingdom : Greater Manchester : Salford || United Kingdom : Hampshire : Basingstoke || United Kingdom : Hampshire : Southampton || United Kingdom : Hayes : Middlesex || United Kingdom : Hertfordshire : Hatfield || United Kingdom : Hertfordshire : Hemel Hempstead || United Kingdom : Lanarkshire : Glasgow || United Kingdom : Lancashire : Manchester || United Kingdom : London : Horseferry Road, SW London || United Kingdom : London : London || United Kingdom : Surrey : Guildford || United Kingdom : Surrey : Sunbury || United Kingdom : West London : Ealing || United Kingdom : West London : White City || United Kingdom : West Midlands : Coventry || United Kingdom : West Midlands : Solihull || United Kingdom : West Midlands : Wednesbury || United Kingdom : West Midlands : West Bromwich || United Kingdom : West Yorkshire : Leeds

Job details: Emergency Management

Primary Recruiter: Rory Scott

Company: Ericsson

Vacancy Type:  

Job Location: Reading, England, United Kingdom

Application Deadline: N/A

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