Receptionist in ETM Group London at London, England, United Kingdom

Part Time

Website ETM Group London

This listing is about ETM Group London in London, England, United Kingdom
in 2022

About the job

If your friends had to describe you in 3 words, would they be: friendly, organised, go-getter? Well, that’s who we are looking for in this exciting role as a venue-based receptionist. Not the traditional ‘behind-the-desk’ position but even better – you will be the one who has an overview of the running of each shift with your eagle eye on the reservations system; and you will be the one to charm each and every guest when you greet them at the door as they get ready to embark on their EPIC ETM experience.


  • Competitive hourly pay
  • Guaranteed share of service charge increase after 6 months of employment
  • Half price food and drinks at any ETM Group venue, for you and up to 5 friends – any day, any time!
  • Your birthday lunch in your venue is on us
  • Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline
  • Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
  • Generous contribution to your medical expenses such as dentists, opticians, chiropractors and therapy treatments
  • 24/7 access to a doctor via phone or webcam
  • £250 when you become a parent!
  • Referral Scheme Program
  • Discounted gym memberships and classes across London
  • Money off your shopping at Sainsbury’s, Boots, H&M, M&S, ASOS, Apple and many more high street stores

About Us

The Botanist Broadgate (part of ETM Group) is a buzzing day-to-night restaurant and bar, located in the City’s drinking and dining hot-spot, Broadgate Circle. With a sleek industrial vibe alongside exotic taxidermy and luxe furnishings, the atmosphere is fun, fabulous and decadent. Featuring 3 cocktail bars, alongside a chic restaurant and underground club, The Soda Room, The Botanist offers an exciting, varied and unique vibe and is the most popular bar in Broadgate Circle, loved by locals!

ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the FOH team.

About You

We are looking for a personable and passionate, well-presented person who has experience in a host, receptionist or reservations role. You are to be the welcoming face of the venue, there to ensure and create fantastic experiences for our guests. Before service, you’ll scour our incoming reservations to ensure you have full familiarity with who’s coming and any requests they may have. You’ll have a proactive approach to managing our bookings so if the weather is not the sunshine we all hope for, you’ll know how to make the most of our inside capacity. During service you will take care of all guests as they arrive, ensure smooth and efficient seating and be the pace setter and link between all the departments – running the show! You’ll have a strong link with the sales and events team, assist in some administration and enquiries, and if it’s your career goal, we’ll ensure that you have a progression pipeline into the sales team.

The Ideal Receptionist Will Have

  • Fantastic manners
  • Experience working in a quality, busy hospitality environment
  • The ability to communicate with all teams
  • Immaculate presentation
  • Excellent communication skills: verbal, written and telephone
  • Empathy and the ability to build rapport with all manner of guests

We know hospitality can be hard work, but it’s incredibly rewarding! As part of the ETM family, we always pull together with smiles on our faces.

Why not check us out on social media? Search @ETMGroupLtd on Facebook, Instagram or LinkedIn and?find out what it’s like to work with us.

The basic hourly rate for this role is £10, however you will also earn a share of service charge, which is distributed to all staff through a Tronc Point system. We cannot guarantee exact service charge amounts, but the advertised hourly rate is a fair indication of average hourly salary for this role, including of base rate and Tronc.

Company: ETM Group London

Vacancy Type:  

Job Location: London, England, United Kingdom

Application Deadline: N/A

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