Customer Service Agent in Flex at Warrington, England, United Kingdom

Website Flex

This listing is about Flex in Warrington, England, United Kingdom
in 2022

About the job

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Agent (fixed-term 10 months-covering maternity leave) located in Warrington, UK.

What a typical day looks like:

  • Ensure all calls are answered promptly, emails are answered within 4 working hours
  • Manage any part deliveries/ queries by liaising with the materials team and the warehouse to achieve agreed service levels
  • Ensure all dialogue with customer is updated accurately on our CRM (
  • Liaise as necessary with Flex couriers to achieve agreed service levels, investigate missing/delayed deliveries, request proof of delivery
  • Maintain ownership of issues and manage to a timely resolution on customer’s behalf – ensure if “something is promised – it happens”
  • Analyse & understand data to help resolve any issues or queries the customer may have
  • Support team leader and program management when requested

The experience we’re looking to add to our team:

  • GCSE qualification or equivalent
  • Advanced English language skills
  • Verbal and written Italian skills would be desirable
  • Experience in working in a Customer Care role or similar fast paced environment using written and verbal communication methods is a great advantage
  • Intermediate Level Excel Skills
  • Ability to build relationships with team members, other departments and customers
  • Excellent organizational skills – ability to prioritize and remain calm is important
  • Excellent customer service skills and being able to handle difficult conversations
  • Passion for continuous improvements, thinking outside the box
  • Eligible to work in UK

Interested? Flex recognises the changing needs of employees and the importance of a work life balance, so we are proud to have a FLEXible working policy in place. This includes a flexi-time system and the opportunity to work some of the week from home, following successful completion of your probation period. Additional site benefits include free on site parking, free fruit and a great safe working environment.

You will also be entitled to:

  • The ability to purchase additional holidays
  • Continuous training and development
  • Employee reward and recognition scheme
  • Generous pension scheme
  • Life assurance

Place of work : Warrington, UK

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36…)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.


Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: [email protected].

Company: Flex

Vacancy Type:  

Job Location: Warrington, England, United Kingdom

Application Deadline: N/A

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