Receptionist in Hilton at Southampton, England, United Kingdom

Part Time

Website Hilton

This listing is about Hilton in Southampton, England, United Kingdom
in 2022

About the job

Job Title: Receptionist

Postcode: CB2 3DT

Salary (+ service charge if applicable): £9.50

Shift pattern:

Estimated Start Date:

We are Hilton, We are Hospitality!!

Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021!

Hilton Cambridge City Centre is superbly located at the heart of Cambridge City. This modern hotel is a 5 minutes’ walk from King’s College, Cambridge Corn Exchange, many attractions and the central bus and train stations.

The property features 198 stylish, contemporary and air-conditioned rooms and suites along with 5 events rooms for a total of 501sqm of total event space. Guests may also benefit from on-site valet car parking, the exclusive Hilton Honors Executive Lounge and the LivingWell Fitness gym.

In our dining area we serve a varied British and international food extensive breakfast buffet and in the evening our Bull & Bass restaurant offers a surf & turf inspired menu created by our Head chef. The Lounge Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea.

We are currently looking for a Receptionist to join our amazing Front Office team in this fantastic property.

Working at Hilton Hotels you will benefit from:

  • Free meals on duty
  • Travel and food discounts: – staff rate hotel nights plus 50% off F&B when staying over (subject to individual outlets)
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniform
  • Secure undercover bicycle store
  • Access to the hotel gym during non-peak times
  • Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
  • Personal Development: programmes designed to support your career with Hilton University

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Cambridge City Centre




Hilton Hotels & Resorts


Day Job

Job Level

Team Member


Guest Services, Operations, and Front Office

Company: Hilton

Vacancy Type:  

Job Location: Southampton, England, United Kingdom

Application Deadline: N/A

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