Customer Service Agent (Hybrid Working) in H&M Group at Edinburgh, Scotland, United Kingdom

Part Time

Website H&M Group

This listing is about HM Group in Edinburgh, Scotland, United Kingdom
in 2022

About the job

Company Description

At H&M we believe it’s possible to find what you love, space to create and room to grow.

A place you can truly belong, being truly yourself.

With a team that is full of life, in a company that feels as good as it looks.

At H&M we believe it’s possible, because together we make it possible.

Job Description

With an increasing customer demand, we are currently looking for fully flexible, full-time Customer Service Agents to join our existing H&M Family.

Full Time: Permanent, 39 hour contract

Salary: £9.98 per hour

Start dates: April (1st) May (16th)

Location: Currently working within a hybrid model; therefore, the expectation is to work both remotely and at least 4 shifts per month in our Edinburgh office, increasing over time to at least 8 shifts per month from June. When working remotely your place of work will be your home address, which must be within the United Kingdom. This model will be reviewed in the new year and office working may increase – government guideline dependent.

Operational hours: Our operational hours are Monday to Friday, 8am – 9pm and at the weekend between 9am – 6pm. As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week.


Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.

Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.


We believe in people and the power that individuals can bring to a team by being open minded, straight forward and driven by our values and feedback.

Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.

Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.


An opportunity to experience an engaging customer service position where you will be welcomed into a friendly and diverse team and will have the opportunity to write your own H&M story, growing and developing both personally and professionally.


5.6 weeks holiday (pro rata), 25% discount for H&M Group (H&M, H&M Home, ARKET, WEEKDAY, & Other Stories, MONKI, COS) Gym discounts, access to our Local Benefits, Referral & Wellness Programme – to name but a few!

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities to work from home:

A practical work environment including a comfortable and safe space to work with minimal noise disruption and a suitable table and chair to work from

An internet connection with speeds of at least 200kbps

A monitor is recommended for use at home due to the nature of the job – we will discuss this further at interview stage.

Please note, if successful we require that you provide us with evidence of your proof of right to work in the UK.

We look forward to hearing from you soon!

Please note, applications will be accepted until Sunday 27th March (if we receive a high amount applications, this may close earlier)

Write your own H&M story, grow with us, shape your future and achieve more than you ever thought possible

Company: H&M Group

Vacancy Type:  

Job Location: Edinburgh, Scotland, United Kingdom

Application Deadline: N/A

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