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Job #: req20312 Organization: World Bank Sector: Administration/Office Support Grade: GC Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Tunis,Tunisia Required Language(s): English and Arabic Preferred Language(s): Closing Date: 12/31/2022 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

The World Bank is increasing its engagement in Libya and finalizing work on a new Country Engagement Strategy. Parallelly, through donor and partnership building, a multi donor trust fund is being mobilized to support a strong analytical and capacity building program for Libya. Mission organization to Libya is an intensive exercise which requires rapport building and consistent follow-up with Libyan authorities for smooth processing of visa and mission travel. Given Libya’s FCV character teams can opt for reverse missions and workshops to take place in Tunis, which requires coordination and organization. The management of our residence/office in Tripoli requires communication and management of billing services related to security equipment and housekeeping. For all these tasks, strong, timely and efficient administrative support is required.

The World Bank is seeking a highly organized and energized professional, capable of operating effectively and discreetly in a very demanding, fast-paced and culturally diverse environment, to work as a Program Assistant based in Tunis, Tunisia.

Role And Responsibilities

Operational and administrative support

Provide support for preparation and implementation of World Bank activities according to Bank procedures.
Act as CMU Libya Visa focal point. Process and monitor visa requests, active follow up with Libyan Ministry of Finance and GP colleagues.
Manage Palm City housekeeping. Inform Palm City about visiting missions and request ad-hoc daily housekeeping services during missions. Follow up with Palm City management for timely billing and process billing in the Bank’s system. Liaise with Bank resource management when needed.
Process security related bills, incl communication equipment and security services. Work closely with the Bank’s security team in the process.
Organize workshops/events for the CMU and for GPs in Tunis, in Tripoli, and virtually.
Ensure that the necessary clearances are obtained and forwarded timely to the Country Manager for signature

Time management & Logistic planning

Arrange working schedule and meeting with counterparts for visiting teams
Provide direct support to missions in Libya and reverse-missions in Tunis, including monitoring, editing and formatting correspondences, organizing meeting facilities (rooms, interpretation, etc).
Co-ordinate time management and schedule of the Resident Representative, taking current and future priorities into account, anticipate and monitor changes, and communicate the information.
Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g. conferences, workshops, negotiations, board presentation and signing, etc. Assist in delivery of events and workshops organized by the team, advise to keep them up to date on the recent operational policy, procedures and quality review issues.
Coordinate meetings with external clients

Data and information management

Maintain a current database of contacts for Libya
Create and maintain standard distribution lists
Disseminate in a timely manner the internal and external distribution of correspondences to the concerned parties with the proper electronic filing (WBdocs)
Respond to all inquiries and ensure good communication between CO and Sector Units.

Other Duties

Serve as a back-up to other staff
Perform other tasks as requested by the Supervisor
Undertake ad-hoc assignments and provide support to other staff in the unit as required.

Selection Criteria

High School Diploma at a minimum; undergraduate degree or associate degree combined with at least 5 years of relevant practical experience, or equivalent combination of education and experience.
Fluency in spoken and written English and Arabic required. Excellent oral and written communication skills.
Outstanding interpersonal skills and ability to interact with an extensive network of contacts at senior levels, both internally and externally, and demonstrated ability to respond and deal effectively with diverse situations that require good judgment, tact and diplomacy; positive attitude, calm demeanor.
Highest personal integrity with demonstrated ability to handle confidential and sensitive matters with discretion and diplomacy.
Ability and aptitude for multi-tasking, managing conflicting and evolving priorities, and expanding the scope of work and responsibilities as needed.
Proactive attitude, a self-starter, and team player (both as a member and as a leader); with a high degree of motivation, resourcefulness, initiative, flexibility and reliability, and willingness to help others in achieving the Unit’s work objectives; A roll up your sleeves, and get it done attitude is key.
Excellent organizational abilities, able to manage and prioritize multiple tasks simultaneously; capacity to follow up systematically, efficiently, and proactively on a broad set of initiatives.
Demonstrated experience in providing administrative and logistics support, including the ability to draft correspondence and other documents in both English and Arabic languages.
Ability to work within institutional guidelines and procedures, with a high level of attention to detail and accuracy.

Competencies:

Technology and systems knowledge

In addition to excellent knowledge of Microsoft office applications, has solid knowledge and practical experience of technology and/or systems relevant to functional area of assigned responsibilities. Has ability to use appropriate workflow management and planning systems and databases. Demonstrates interest in and informs oneself of emerging systems, technology and databases which are relevant to the area of responsibility or might become relevant in the future.

Project and task management

Demonstrates knowledge of basic project management principles. Able to independently undertake diverse and complex assignments with minimal supervision and be accountable for outcomes and results. Demonstrates good organizational and time management skills, can plan and prioritize own work and, if it falls in assigned responsibilities, work of internal clients (e.g. manager). Able to proactively approach and resolve issues of competing demands and priorities. Demonstrates quality and efficiency in all outputs: ensures their adherence to department, VPU and institutional policies and guidelines.

Institutional policies, processes, and procedures

Displays good knowledge and understanding of the institutional vision, strategy, priorities and people relevant to the area of assigned responsibilities. Demonstrates relevant functional knowledge and detailed understanding of WB policies and procedures relevant to the assigned area of responsibilities and can apply them in practice and guide others in their application. Proactively looks for opportunities to enhance relevant functional knowledge and practical experience.

Versatility and adaptability

Demonstrates initiative and motivation in proactively learning new developments in relevant policies, procedures and technology. Able to identify problems and proactively prevent and/or solve them. Actively looks for ways to work smarter and more efficiently. Able to support and actively participate in change activities.

Lead and Innovate

Applies problem solving skills to engage self and others in developing solutions. Considers own behavior in context of WBG’s values and mission and recognizes impact on others. Adapts own work to new approaches/processes.

Deliver Results for Clients

Displays understanding of client context and environment and interacts with them tactfully and diplomatically. Understands the department’s priorities and how they relate to those of the organization. Demonstrates an independent sense of urgency and initiative; takes ownership for meeting agreed-upon deadlines for routine issues.

Collaborate Within Teams and Across Boundaries

Seeks opportunities to collaborate within own department and displays an open, helpful attitude toward others. Approaches conflicts as common problems to be solved. Involves others and seeks additional perspectives when needed. Considers the impact of work on WBG.

Create, Apply and Share Knowledge

Provides guidance and coaching to more inexperienced staff in areas of assigned responsibility or expertise. Shares knowledge and information with others across the work unit or department. Provides feedback on the work of others; recognizes importance of multiple perspectives.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Company: IFC International Finance Corporation

Vacancy Type: Full Time

Job Location: Le Kram, Tunis, Tunisia

Application Deadline: N/A

Apply Here

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