Recruitment Associate in ING at Taguig, National Capital Region, Philippines

Part Time

Website ING

This listing is about ING in Taguig, National Capital Region, Philippines
in 2022

About the job

Recruitment- HR Captive Services

Overview: (Overview of the team/function)

This role is primarily accountable in managing and resolving employee & external requests and queries related to Human Resources via variety of channels (chat, email, and outbound call) within the defined service standards. This role will primarily support Australia

If you are good at:

  • Promptly and accurately handle centralized people services requests at initial point of contract
  • Proactively report any trends on employee concerns / requests
  • Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
  • Provide education to employees on the self-service tools and guides of HR
  • Proactively take part in building a collaborative team and good client working relationships
  • Deliver excellent customer experience and quality service
  • Keep current with HR policies, procedures, programs and systems
  • Meet accuracy and service excellence SLAs and metrics
  • Liase with HR Partners to resolve employee concerns, if necessary
  • Perform warm transfers to other non-HR groups, if necessary

If you are:

  • College graduate
  • Customer service skills and background (with HR background is a plus)
  • Ability to build positive relationship at work and with customers
  • Able to represent the ING core values and way of working
  • Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision
  • Excellent communication skills (verbal and written) in English
  • Analytical and problem-solving skills
  • Good knowledge on customer service best practices, concepts, and procedures
  • Highly organized and able to prioritize in a fast-paced and multi-tasking environment
  • High attention to details
  • Resourceful
  • Working knowledge on the use of Service Now and Workday is a plus

If you can:

  • Manage highly confidential information in a professional manner
  • Ability to deal with various customers in terms of rank and behavior.
  • Able to deliver difficult messages
  • Able to carry out confidence during uncertainties / unfamiliar expectations
  • Good time management to handle fast paced, multi-tasking and number driven work environment
  • Quick to adapt and learn while meeting service delivery expectations

If you’d like to work with:

  • ING Employees
  • ING Stakeholders Global

If you want to:

  • work in downtown BGC, the country’s economic center
  • enjoy competitive compensation and allowances
  • be part of one of the most innovative and exciting digital bank in the world
  • be part of a diverse, creative, and energized team

Then click APPLY to get started

Company: ING

Vacancy Type:  

Job Location: Taguig, National Capital Region, Philippines

Application Deadline: N/A

Apply Here

To apply for this job email your details to