IT On-Site Support Specialist in Majorel Egypt القاهرة القاهرة مصر

Website Majorel Egypt

This job listing is about Majorel Egypt in القاهرة القاهرة مصر 2022 exclusively on

Main Responsibilities:

  • Provide On-site support for technical issues via logged tickets, emails, or phones.
  • Provide physical support for any activities related to server maintenance, backup, and upgrades.
  • Deploy and manage storage devices and miscellaneous peripherals.
  • Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment.
  • Support for AV equipment and handle video calls support.
  • Provide technical support for internal/external events such as annual meetings, Board meetings, trainings.
  • Manage external vendors.
  • Follow standard Onsite Support processes and procedures.
  • Perform hardware and software installations & updates.
  • Troubleshoot desktops, laptops, IP phones, printers and networks problem.
  • Handling appropriate escalations within the agreed service level of the requests.
  • Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
  • Provide essential online security advice and support
  • Following up on open tickets until closure.
  • Generate the daily required reports via the applications.
  • Keep company vision, mission, values and follow all policies and procedures.
  • Performs miscellaneous job-related duties as assigned.

Additional task can be assigned at any time.

Main Requirements:

Educational Background:

  • BS degree in Information Technology, Computer Science or equivalent.

Technical Skills: : (knowledge, experiences, IT tools/software, languages)

  • Level of English: Good Level.
  • Experience in IT 2-years minimum
  • Expert in MS Windows 10 troubleshooting
  • Expert in knowledge of O365 troubleshooting
  • Expert in Hardware support
  • Good knowledge of Network basic troubleshooting.

Soft Skills

  • Excellent verbal & written communication
  • Excellent analytical skills to troubleshoot technical issues
  • Exceptional problem-solving skills.
  • Excellent organizational and time management skills.
  • Interpersonal & presentation skills.

Company: Majorel Egypt

Vacancy Type: Full Time 

Job Location: القاهرة القاهرة مصر

Application Deadline: N/A

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