IT On-Site Support Specialist in Majorel Egypt القاهرة القاهرة مصر
Website Majorel Egypt
This job listing is about Majorel Egypt in القاهرة القاهرة مصر 2022 exclusively on jobizille.com
- Provide On-site support for technical issues via logged tickets, emails, or phones.
- Provide physical support for any activities related to server maintenance, backup, and upgrades.
- Deploy and manage storage devices and miscellaneous peripherals.
- Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment.
- Support for AV equipment and handle video calls support.
- Provide technical support for internal/external events such as annual meetings, Board meetings, trainings.
- Manage external vendors.
- Follow standard Onsite Support processes and procedures.
- Perform hardware and software installations & updates.
- Troubleshoot desktops, laptops, IP phones, printers and networks problem.
- Handling appropriate escalations within the agreed service level of the requests.
- Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
- Provide essential online security advice and support
- Following up on open tickets until closure.
- Generate the daily required reports via the applications.
- Keep company vision, mission, values and follow all policies and procedures.
- Performs miscellaneous job-related duties as assigned.
Additional task can be assigned at any time.
- BS degree in Information Technology, Computer Science or equivalent.
Technical Skills: : (knowledge, experiences, IT tools/software, languages)
- Level of English: Good Level.
- Experience in IT 2-years minimum
- Expert in MS Windows 10 troubleshooting
- Expert in knowledge of O365 troubleshooting
- Expert in Hardware support
- Good knowledge of Network basic troubleshooting.
- Excellent verbal & written communication
- Excellent analytical skills to troubleshoot technical issues
- Exceptional problem-solving skills.
- Excellent organizational and time management skills.
- Interpersonal & presentation skills.
Company: Majorel Egypt
Vacancy Type: Full Time
Job Location: القاهرة القاهرة مصر
Application Deadline: N/A