Network Engineer (NOC) in M247 at Manchester, England, United Kingdom

Part Time

Website M247

This listing is about M in Manchester, England, United Kingdom
in 2022

About the job

About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!


Network Engineer (NOC)


Are you a 1st or 2nd Line Network Engineer from a Network Operations Centre (NOC) background, who’d relish the opportunity to work for a progressive, market-leading technology solutions business? If so, then read on…

Your role

In either of these exciting, customer-facing roles of 1st and 2nd Line Network Engineer for our Network Operations Centre (NOC), you’ll be a key point of contact for proactive monitoring of our customer networks relating to the connectivity product portfolios, whilst providing break/fix and managed service activities across a portfolio of high-end managed connectivity products.

As the ideal candidate, you’ll have proven experience in a similar 1st or 2nd Line Network Engineer role, with the ability to communicate at both a technical and management level through telephone calls, face-to-face meetings and email. For the 2nd Line Engineer role, you must have also been an escalation point for more demanding requirements. As part of an ever-expanding team, these are ideal opportunities for driven individuals to take the next step in their careers.

What you’ll do:

  • You’ll provide specialist support to M247 customers across a portfolio of high-end managed connectivity products as part of the Network Operations Centre (NOC) team, through outbound calls and managing online tickets and emails.
  • You’ll monitor and/or handle queries across ADSL/FTTC, fibre, managed shared and dedicated firewalls (Fortinet), radio and wireless, and DIA and/or MPLS solutions.
  • You’ll collaborate with the wider team to ensure 24/7 monitoring coverage for our customer base, whilst delivering against internal and customer SLAs.
  • You’ll proactively undertake fault trend analysis within our in-life services to ensure they remain fit for purpose, whilst assisting with difficult fault-related problems and suggesting immediate action to limit damage and to provide restoration of services.
  • You’ll proactively monitor connectivity solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.

NB: For 2nd Line Engineer you’ll also provide a specialist dedicated escalation route, where required.

Your package and perks

  • £23,000 basic salary (negotiable), plus 10% shift uplift (shift allowance) Or,
  • £27,000 basic salary (negotiable), plus 10% shift uplift (shift allowance)
  • Healthcare Cash Plan and PERKS.
  • Company Life Assurance scheme offering 3 times annual salary upon death in service.
  • Auto-Enrolment Pension with 3% Employer Contribution.
  • Access to payable gym classes.
  • Free Car Parking (available 24/7 limited spaces).
  • Flexible working accommodated where possible.
  • Enhanced Maternity and Paternity Pay.
  • 24 days holiday, plus 8 days bank holidays an extra day to use on your birthday.
  • Holiday purchasing scheme (up to 5 additional days).
  • Employee Assistance Programme.
  • Company sick pay.
  • Refer a Friend Scheme – up to £1,000 reward for successful recommendation.


Your Skills And Experience

Should have

  • Proven in a similar 1st Line Network Engineer or 2nd Line Network Engineer role.
  • Managed and debugged connectivity solutions provided over DSL/FTTC and Fibre.
  • Cisco CCNA or similar qualification (Line 2 only).
  • Understanding of Cisco IOS.
  • Great punctuality and communication, with a commitment to self-development.
  • Passionate about customer satisfaction through excellent service.
  • Excellent planning and problem-solving abilities, with clear decision making.

Nice to have

  • Working within an ISP/managed service provider.
  • Knowledge of Cisco Meraki.
  • Knowledge of Fortinet products.

Other information:

What next?

Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.

If you’re looking to develop your career in Technology as a 1st or 2nd Line Network Engineer within our Network Operations Centre (NOC), add real value to our team and work with the latest cutting-edge technology we want to hear from you.

Why not join us?

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.


Company: M247

Vacancy Type:  

Job Location: Manchester, England, United Kingdom

Application Deadline: N/A

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