Airport Ticketing Officer in Malaysia Airlines Langkawi

  • Internship
  • Langkawi

Website Malaysia Airlines

This job listing is about Malaysia Airlines in Langkawi 2022 exclusively on

Job description:

Job Title

Airport Ticketing Officer

Reports To

Head of Distribution, Ground & Cargo Operations

Role Purpose

To assist passenger to make flight reservation, enquiry and handling flight cancellation / retime seasonal and adhoc.

Key ResponsibilityTo provide customer service at Ticketing Counter

  • To use the system and facility provided to answer incoming calls and respond to airline customers inquiries with proper customer service etiquette.
  • To provide airline customers with the airline’s product and service information and to drive sales for the
  • products and services.
  • To assist customer with any flight booking / reservation related matters using Navitaire SkySpeed system /Amadeus System.
  • To handle and resolve airline customer complaints
  • To follow-up and arrange to deliver the airline services/ products at a satisfactory level
  • To ensure all information provided and transaction performed strictly complies to the airline’s Standard Operating Procedures.
  • To assist on Firefly Air Cargo request.
  • To complete the daily sales record report.

To assist with passenger reallocation and notification in the event of flight retime, cancellation & overbooking.

  • To ensure all affected passengers are reallocated and informed accordingly of their latest flight
  • information.
  • To handle affected passengers who require further assistance with their flight arrangement:
  • Flight overbook

To process ad-hoc requests from other departments

  • assist with other adhoc requests received via email from other department / stations regardless any issue/ request.

Qualification & Experience

  • Sijil Pelajaran Malaysia
  • Areas of Experience : Communications

Personality Traits

  • Great personality.
  • Able to work in stress.
  • Willing to work under shift and assign at Airport / MATTA fair.

Company: Malaysia Airlines

Vacancy Type: Full Time 

Job Location:  Langkawi

Application Deadline: N/A

Apply Here