Airport Ticketing Officer in Malaysia Airlines Langkawi
Website Malaysia Airlines
This job listing is about Malaysia Airlines in Langkawi 2022 exclusively on jobizille.com
Airport Ticketing Officer
Head of Distribution, Ground & Cargo Operations
To assist passenger to make flight reservation, enquiry and handling flight cancellation / retime seasonal and adhoc.
Key ResponsibilityTo provide customer service at Ticketing Counter
- To use the system and facility provided to answer incoming calls and respond to airline customers inquiries with proper customer service etiquette.
- To provide airline customers with the airline’s product and service information and to drive sales for the
- products and services.
- To assist customer with any flight booking / reservation related matters using Navitaire SkySpeed system /Amadeus System.
- To handle and resolve airline customer complaints
- To follow-up and arrange to deliver the airline services/ products at a satisfactory level
- To ensure all information provided and transaction performed strictly complies to the airline’s Standard Operating Procedures.
- To assist on Firefly Air Cargo request.
- To complete the daily sales record report.
To assist with passenger reallocation and notification in the event of flight retime, cancellation & overbooking.
- To ensure all affected passengers are reallocated and informed accordingly of their latest flight
- To handle affected passengers who require further assistance with their flight arrangement:
- Flight overbook
To process ad-hoc requests from other departments
- assist with other adhoc requests received via email from other department / stations regardless any issue/ request.
Qualification & Experience
- Sijil Pelajaran Malaysia
- Areas of Experience : Communications
- Great personality.
- Able to work in stress.
- Willing to work under shift and assign at Airport / MATTA fair.
Company: Malaysia Airlines
Vacancy Type: Full Time
Job Location: Langkawi
Application Deadline: N/A