Website Malaysia Airlines

This job listing is about Malaysia Airlines in Langkawi 2022 exclusively on jobizille.com

Job description:

Job Title

Airport Ticketing Officer

Reports To

Head of Distribution, Ground & Cargo Operations

Role Purpose

To assist passenger to make flight reservation, enquiry and handling flight cancellation / retime seasonal and adhoc.

Key ResponsibilityTo provide customer service at Ticketing Counter

To use the system and facility provided to answer incoming calls and respond to airline customers inquiries with proper customer service etiquette.
To provide airline customers with the airline’s product and service information and to drive sales for the
products and services.
To assist customer with any flight booking / reservation related matters using Navitaire SkySpeed system /Amadeus System.
To handle and resolve airline customer complaints
To follow-up and arrange to deliver the airline services/ products at a satisfactory level
To ensure all information provided and transaction performed strictly complies to the airline’s Standard Operating Procedures.
To assist on Firefly Air Cargo request.
To complete the daily sales record report.

To assist with passenger reallocation and notification in the event of flight retime, cancellation & overbooking.

To ensure all affected passengers are reallocated and informed accordingly of their latest flight
information.
To handle affected passengers who require further assistance with their flight arrangement:
Flight overbook

To process ad-hoc requests from other departments

assist with other adhoc requests received via email from other department / stations regardless any issue/ request.

Qualification & Experience

Personality Traits

Company: Malaysia Airlines

Vacancy Type: Full Time

Job Location: Langkawi

Application Deadline: N/A

Apply Here

jobizille.com