Administrator – Connections in Manpower UK at Hinckley, England, United Kingdom

Website Manpower UK

This listing is about Manpower UK in Hinckley, England, United Kingdom
in 2022

About the job

An exciting opportunity has arisen to join a leading utilities supplier as an Administrator (Connections Team) based in Hinckley, Leicester moving on to Ansty Park in 2022. This a 37 hour per week, full-time temporary contract for 12 months paying depending on experience, pro rata £10.40 per hour. The working hours are between either 9-5 or 10-6pm dependant on your choice, Monday to Friday.

About The Role

To provide customer care to external Connections customers, working on a variety of processes within the team to ensure smooth progression of the application process, including validation of quotes, taking customer payments, processing refunds, MPRN submissions, managing email dot boxes and handling internal and external enquiries. The role holder will be accountable for ensuring adherence to standards and regulatory controls.

Your Day To Day Duties Will Include

  • Deliver Quality work, concentrating on data accuracy and completion within a timely manner
  • Contribute to the team delivery of excellent customer service, aim to understand the customers’ needs and the team impact to customer satisfaction scores in line with RIIO objectives
  • Apply customer excellence techniques to handle all customer interactions

Deliver a complete resolution to all customer enquiries. Including taking responsibility for ongoing relationship management

  • Work with others co-operatively and flexibly within a team to achieve the collective goal

Maintain excellent working relationships with the business, and immediate colleagues

  • Demonstrate knowledge of all process streams within Connections support and aim to be cross-flexed in all
  • Participation in shared team learning reviews and other continuous improvement forums to ensure that we are constantly improving the level of service we provide
  • Ownership of their own technical and behavioural development plan
  • Acceptance of terms and conditions and payment of works quoted
  • Production of reports and interrogate findings
  • Relationship Management
  • Customer Care
  • Complaint Handling

About You

  • Ability to plan your own workload and balance conflicting priorities with minimal real time supervision
  • Excellent knowledge on Microsoft packages predominantly Excel and Outlook
  • Capable of building and maintaining strong relationships inside and outside your team
  • Effective communication techniques, either over the telephone or email.
  • Experience of delivering excellent customer service and can demonstrate a strong customer focus and can actively listen to customers
  • You will have the confidence and capability to deal with many and varied sets of customer circumstances and advise the customer on a range of options that apply to their situation
  • Able to use appropriate questioning to identify exact customer needs and explain what is involved in the process and or their chosen option
  • Able to fulfil an account management role with our repeat (business to business customers)

Company: Manpower UK

Vacancy Type:  

Job Location: Hinckley, England, United Kingdom

Application Deadline: N/A

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