Customer Services Executive in Manpower UK at Hinckley, England, United Kingdom

Website Manpower UK

This listing is about Manpower UK in Hinckley, England, United Kingdom
in 2022

About the job

We have an exciting opportunity to join a leading utilities company as a Customer Services Executive. This a full-time permanent opportunity with a leading company who can provide career progression and a salary of £20,964 rising to £22,430 dependant on shift worked with the potential to increase further following completion of training and meeting business requirements. Working over a 37 hour week (averaging over a 6 week pattern), you will be working a number of shift patterns.

About The Role

As a Customer Services Executive, you will provide the Scheduling and Dispatch team assistance, operating 24 hours a day, 365 days a year, contributing to the achievement of departmental and business objectives.

The team is dedicated to safeguarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in the networks operation.

You`ll play a key role in ensuring our client meets its regulatory standards and their customer objectives.

Within Your Role

  • Working in a high-pressure environment with a high volume of incoming calls and maintaining a calm and professional manner.
  • Able multi-task with a high-level approach to problem solving.
  • Strong communicator who takes and articulates decisions routinely and confidently.
  • Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
  • Ensuring data captured from the field is managed appropriately and is ‘Right First Time’.
  • Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
  • Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.
  • Overseeing the dispatch of all work to all engineers.
  • Ensuring jobs are in alignment with the engineers’ schedules for that day.
  • Maximising the efficiency of ‘on day’ resources.
  • Responding to emerging situations in an agile manner.
  • Being the first point of escalations in respect of workload and customer management.
  • Utilising the systems required to maximise their effectiveness and to having the ability to coach other team members.

Based in Hinckley, Leicestershire our client will move to a new location this year in Ansty Park, Coventry.

Apply today to secure your slot on the next induction / assessment / interview day!

Company: Manpower UK

Vacancy Type:  

Job Location: Hinckley, England, United Kingdom

Application Deadline: N/A

Apply Here

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