National Trust Jobs as Welcome & Service Assistant at Southwell,England,UnitedKingdom 2022

Full Time

Website National Trust

This Job Listing is about National Trust in Southwell,England,UnitedKingdom 2022 posted on

About the job

<!--> Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This is a flexible zero hours contract where your hours of work will vary from week to week, depending on the business need. Weekend working will also be included. The site is closed over winter so the majority of hours will fall from now and the end of October. What it's like to work here The Workhouse and Infirmary is a unique National Trust property focussing on the social history of the poor, giving a voice to their stories and experiences. It is a complex place that challenges us to reconsider how we care for all in our communities today. With so many connections to important contemporary questions surrounding welfare and inequality it is an exciting time to be joining the team. We are a relatively small property, with a friendly atmosphere, run by a small, dedicated staff team and wider volunteer support. You'll be working within a team of four Welcome & Service Assistants, reporting to the Welcome Manager. For more information about our property please visit www.nationaltrust/the-workhouse-and-infirmary What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who we're looking for We'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.-->

Vacancy Type: 
Part Time 
Job Location:
Application Deadline:

Apply Here