National Trust Jobs as Welcome & Service Assistant at Woodbridge,England,UnitedKingdom 2022

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About the job

<!--> Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role is based on annualised hours, there are 230 hours available to be worked until January 2023. The amount of hours you work each month may vary, however your salary will be paid in equal instalments monthly.

What it's like to work here Sutton Hoo is home to one of the most significant archaeological discoveries of all time. Every year over 120,000 people visit Sutton Hoo to see a place often referred to as the first page of English history. This Anglo-Saxon burial site near Woodbridge is home to a series of burial mounds including the famed Mound One ship burial. Sutton Hoo experiences very busy high Seasons (Late March – end of October) and quieter low seasons. That’s why this role is ‘annualised’. That means you'll work more hours when we are busy and less when the property is quiet. Working as part of a team of 5 Welcome & Service Assistants and supported by a fantastic group of Welcome volunteers, you'll report into the Welcome Manager. What you'll be doing As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who we're looking for We'd love to hear from you, if this sounds like you:
  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.-->

Vacancy Type: 
Part Time 
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