Retention Controller in NOW at Isleworth, England, United Kingdom

Part Time

Website NOW

This listing is about NOW in Isleworth, England, United Kingdom
in 2022

About the job

We’re NOW, part of the Sky family and one of the UK’s leading streaming platforms. We’re the only place to get Sky Cinema and Sky Sports without a contract. We’re brilliant TV made by brilliant people. We’re big on real diversity, inclusion and collaboration. And we need talent to keep pushing boundaries and grow our brand. Big-thinkers. Changemakers. Showstoppers. Join in.

We’re on a mission to transform the retention and value of NOW’s customer base. We’ve made great progress and now want someone to step in, develop the strategy further and make it happen. Mixing strategic/commercial planning with the buzz of hitting targets, this is a high-profile role and your impact will be felt right away.

What You’ll Do

  • Develop and deliver our overall retention strategy, turning this into ambitious quarterly targets which you’ll be responsible for delivering.
  • Lead all aspects of the forecasting, measurement, and analysis of performance, proactively addressing issues and spotting opportunities
  • Identify and craft new initiatives to drive further improvement – define the objectives/commercials, resource required and plan for successful execution plan
  • Develop close relationships with partners across the business and lead a cross-functional team targeting a step-change in customer engagement
  • Encourage confidence in the plan and gain buy-in to your initiatives, influencing partners at all levels to secure what you need
  • Directly lead a team of two, passionate about commercial analysis & delivery

What You’ll Bring

  • Commercial acumen – adept at planning to a target and balancing short- and longer-term objectives in your decision making
  • Strategic & data driven – Able to think strategically and guide planning/decision making based on insight
  • Stakeholder management – Adept at agreeing decisionsecommendations (from the everyday to the higher stakes!); able to secure the support and resources you need
  • Team leadership – able to effectively steer, mentor and develop your team, lead with emotional intelligence

NOW Team Overview

Everyone at NOW is a fan of our movies, shows and sport. But for us, the real action lies behind the scenes. With over 250 people, we’re more than just brilliant entertainment. We’re forward-thinking, people-focused and passionate about world-class experiences. Here, you’ll feel your confidence grow as you make your mark. And as part of an inclusive and supportive team, we’ll make sure you develop to your full potential.

The Rewards

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place or a NOW Membership
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences


Where you’ll work:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search#LifeAtSkyon social media.A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company: NOW

Vacancy Type:  

Job Location: Isleworth, England, United Kingdom

Application Deadline: N/A

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