Product Review Consultant in Phoenix Group at England, United Kingdom

Part Time

Website Phoenix Group

This listing is about Phoenix Group in England, United Kingdom
in 2022

About the job

Job Description

Salary: Up to £45,000

Job Type: Permanent

Job Contact: 0131 245 1000

Closing Date: 04/04/2022

We support hybrid and flexible ways of working, and would welcome discussion on how we can enable you to thrive in your role. There may be a requirement to meet, engage and collaborate with team members or stakeholders at our offices for business purposes at particular times which would be discussed with you .

We’re committed to promoting equality in the workplace and creative and inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our customers and clients

At Phoenix Group, we’ve built a hugely successful, well respected and rapidly developing business by putting our people first. We believe attracting, developing, motivating and inspiring exceptional people benefits our customers, our shareholders and ultimately, our performance. We strive to be the best place anyone has ever worked. Join us and you can look forward to challenging and rewarding work, alongside highly skilled colleagues with world class expertise.

We are currently recruiting for a Product Review Consultant to join the Product Review team in Heritage Customer.

This is an exciting opportunity to play a key role in helping our customers to achieve good customer outcomes, ensuring that their and our regulators’ expectations are met. You’ll support our business in doing the right thing for our customers – keeping them at the heart of everything we do and help us understand what actions we can take to make sure our products are performing the best that they can be.

This role will be preferably based in Telford, Wythall or Edinburgh


You will be joining a team of Product Review Managers and Consultants to design, document and deliver Product Reviews, in conjunction with other relevant business areas.

You will use analytical skills and experience to understand our products and conduct advanced detailed high quality analysis on a range of product data and produce accurate outputs in line with the requirements of the Product Review framework.

Working with a number of stakeholders, you’ll provide conclusions and recommendations as to whether products are being operated in line with our regulatory requirements and good customer outcomes are being achieved.

Teamwork is key; you will work collaboratively with different parts of the business to help us deliver each product review on time with high quality output. You should have good knowledge and understanding of the life and pensions business and the surrounding regulatory and legislative environment, and proven financial services experience.

Key Responsibilities

  • Preparing product reviews and associated requirements in readiness for initiation
  • Research and analysis of client-facing literature.
  • Research into the company’s delivery against the promises made to customers, considering where risks to customer outcomes might arise.
  • Performing detailed analysis on a range of product data, presenting this in a format which is easy to understand and informs the reader.
  • Ensuring that the end-to-end customer journey throughout the product lifecycle is taken into consideration throughout the review process, to ensure products are delivering fair outcomes for customers.
  • Applying judgement to propose improvements that achieve good outcomes for customers.
  • Report on any gaps or issues identified via assurance testing or risk assessments.
  • Leading or supporting the presentation of results.
  • Become a subject matter expert on an allocated set of products or books of business.
  • Ensure that proper documentation is created and traceable.
  • Develop and maintain an appropriate level of job-specific skills, including research, analysis, IT and communication skills.
  • Identify, recommend and implement initiatives to improve efficiency, effectiveness and control.

Skills / Experience

  • Knowledge of the life and pension industry with good product, customer service and/or sales background.
  • Involvement/Exposure to legislative and regulatory requirements, changes and issues.
  • Self-motivated and able to work on own initiative; with the ability to work both as part of a team and individually.
  • Strong planning and organisational skills – able to work well under pressure, balancing multiple priorities to deliver expectations completely and accurately under tight deadlines.
  • Strong analytical, report writing and presentation skills, demonstrating a strong grasp of the task in hand.
  • Ability to deal with a wide range of business stakeholders at all levels within and outside the organisation.
  • Attention to detail and an ability to work in a methodical and structured manner.
  • Comfortably work in an agile environment with a proactive focus on improvement and innovation with the ability to move forward with ease as we work through the workflow stages of delivering product reviews.
  • MS office experience and a basic knowledge of using MS Excel e.g. pivot tables, basic formulas and charting.
  • (Desirable) SQL experience or knowledge of the Phoenix, Standard Life or ReAssure policy administration systems.

What We Offer

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Join us and you join a unique organisation. It’s not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we’re a FTSE 100 company that has been listed as one of the UK’s Top Employers for nine years running. It’s our talented, inclusive and diverse workforce that makes us a success. We offer flexible working opportunities ensuring we attract and retain the very best of talent. Find out about more about our people’s stories, our values and our commitment to diversity.

Key Competencies

  • Analytical Skills

Use of a variety of diagnostic techniques to understand a situation/issue/problem by breaking it down and tracing the root cause/underlying implications in a methodical step-by-step way.

  • Planning and Organising

Organises, prioritises and, where applicable, delegates work activities to efficiently accomplish tasks and meet objectives. Includes the principles of time management and multi-tasking.

  • Proposition Knowledge

Possesses an understanding of customer needs and requirement and knowledge of how products and propositions meet these requirements and deliver value for customers and the business.

  • Delivering Results

Meeting and exceeding performance goals and expectations to deliver results.

  • Communication Skills

Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.

  • Customer At The Heart

Being customer driven in all you do, understanding and meeting the customer’s needs and connecting emotionally with the customer.

Online Interviews and Onboarding

All our interviews, onboarding and new joiners are now managed remotely. We have in place a strong virtual support network to ensure new colleagues are supported and developed as they navigate their first few months with us

About Us

Phoenix Group is a member of the FTSE 100 index and is the UK’s largest long-term savings and retirement business. We specialise in the acquisition and management of Heritage life insurance and pension funds. We’ve businesses in the UK, Germany and Ireland and hold a broad range of both Heritage and Open products split across three key business segments: UK Heritage, UK Open and Europe. Our open business manufactures and underwrites new products and policies to support people saving for their future in areas such as workplace pensions and SIPPs, primary under the Standard Life brand. And we market corporate pension trustee services and manufacture products to be sold under other brands. Did you know Phoenix Life manufactures SunLife’s market leading Guaranteed Over 50’s plan? Find out more about Phoenix Group here.

We value diversity in our workforce and welcome enquiries from everyone.

Company: Phoenix Group

Vacancy Type:  

Job Location: England, United Kingdom

Application Deadline: N/A

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