IT Apprentice (Digital Support Technician Apprenticeship) in Primary Goal at Hinckley, England, United Kingdom

Website Primary Goal

This listing is about Primary Goal in Hinckley, England, United Kingdom
in 2022

About the job

“Could you be a Digital Champion for Intalect?”

About the company:

Intalect work with small and medium-sized business, they provide hands-on support to demystify your IT setup, get you working smarter, and get you back on track quickly if anything falls over.

They’ve worked across the education sector for many years. They can work to a budget and keep you safe, compliant and up to date with their ‘whole school’ solutions.

You will need to be:

A creative individual with a good level of literacy to carry out a range of creative and technical roles within their business, from image creation and editing, social media content creation and back-end analysis, through to assisting with the creation of a website and the management and upkeep of the site.

The role will provide the right candidate with a broad range of learning experiences. They will be providing a vital role within the business, with the ability to make a positive and lasting impact. The ideal candidate would have a strong interest in environmental and sustainability issues, as well as an appreciation for the kind of products they sell.

As part of this opportunity, duties include:

  • Answering Support Calls and Logging Tickets into Helpdesk System
  • Service Desk Support – Diagnosis of IT Issues and supporting users remotely using remote connection tools
  • Update Status and Notes details onto Support Tickets
  • Use of Software Support Tools
  • Use of Customer Documentation Platform
  • Installation of new software and hardware
  • Assist in system upgrades and system maintenance
  • Work with 3rd party suppliers and vendors
  • Assist in the set up and configuration of new Computers/Laptops/Servers and other hardware
  • Set up email security, Anti-Virus and support software for clients systems
  • Action ticket request changes and update relevant documentation

As a Primary Goal apprentice, you will have access to:

  • Comprehensive pre-apprenticeship induction programme (including health and safety and technical specifics)
  • Level 3 Digital Application Technician apprenticeship standard with 15 half-day training sessions
  • e-learning training materials
  • Specialist vendor and technical certificates
  • Access to practice labs to develop technical competency
  • Knowledge Base
  • Monthly assessor visits and competency checks
  • Support desk (technical and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module

Being part of the Primary Goal community will give apprentices access to a range of other apprentices (with varying levels of experience) who can share good practice and offer suggestions and support. Our apprentices love being able to help each other!

Apprentices will have access to specialist industry partners for technology on hand to provide advice and support, access to resources and themed training days.

The Primary Goal portal is an online dashboard that will provide apprentices with a knowledge base to access information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

This is a great opportunity for you to develop skills that will be perfect for a career in technology.

We are looking for someone who:

  • Works independently and takes responsibility maintains productive and professional working environment with secure working practices
  • Has a passion for new and emerging technologies to improve learning
  • Uses their own initiative when implementing digital technologies and when finding solutions
  • Is resilient and positive mental attitude when dealing with difficult situations
  • Maintains thorough and organised approach to work when working with digital technologies and prioritising as appropriate

Desired Qualifications:

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.


Monday – Friday 40 hours per week. 8:30am – 5:30pm with an hour lunch break


£6.00p/h for the first 12 months. The remaining 11 months of the apprenticeship will be paid at the National Minimum wage according to your age.


23 month apprenticeship programme

Future Prospects:

This is a great opportunity for you to develop skills that will be perfect for a career in technology.

Disability Confident:

Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.


We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for.

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Company: Primary Goal

Vacancy Type:  

Job Location: Hinckley, England, United Kingdom

Application Deadline: N/A

Apply Here