Programme Officer in UNHCR the UN Refugee Agency Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Website UNHCR the UN Refugee Agency

This job listing is about UNHCR the UN Refugee Agency in Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina 2022 exclusively on

Hardship Level

A (least hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Programme Officer Organizational Setting and Work Relationships The Programme Officer may be based in HQ, fieldegional bureau, typically reporting to and be guided by the Senior Program officer and may supervise a small team of local and international staff. He/she may refer to UNHCR¿s Programme Manual (Chapter IV), UNHCR’s corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance. The Programme Officer will provide programmatic guidance and support with regard to the implementation of protection and solutions strategies within available resources. S/he will coordinate with the other sections/units to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR¿s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs. The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Support in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning. – Provide support on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities. – Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps. – Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions. – Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards. – Support in the provision of overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern. – Provide support to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others. – Contribute to ensure consistent and coherent monitoring approaches, tools and systems in line with global standards and polices. – Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes. – Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities. – Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree. Field(s) of Education Economics Business Administration Social Sciences or other relevant field. Essential Demonstrated experience in programme management including familiarization with the OMC and sound knowledge Results Based-Management. Demonstrated experience in field operations, sound knowledge on the centrality of protection in programming, Joint Needs Assessments and the principles of targeting. Desirable Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Sound experience in program management training and capacity building activities. Functional Skills PG-Programme Management (programme cycles and reporting standards) PG-Results-Based Management PG-UNHCR’s Programmes (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Programme Officer will be working under the direct supervision of the Representative. The candidate will be expected to supervise the Programme unit, including NO level staff, and liaise with the relevant units in the operation. It is also expected that the incumbent will represent UNHCR BiH in various fora as part of the snr management team.

Establishing good relationship with the donors and partners will be key as well as ensuring appropriate monitoring.

The candidate is expected to have already served on a previous P3 level position considering the complexity of the environment and the governmental structure

The position will require travel within the country to cover the activities of both Bihac and Tuzla field offices

Required languages (expected Overall ability is at least B2 level):



Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

UNHCR began working in Bosnia and Herzegovina in 1992. Today, the mission works with five distinct groups across the country (refugees and asylum seekers, persons at risk of statelessness, and internally displaced persons and returnees), each of which has specific protection needs and require targeted assistance to reach a durable solution. A considerable number of these persons continue to live in undignified conditions and require support to achieve a durable solution. UNHCR works closely with the authorities at all levels in order to build their capacity and to strengthen the response mechanism. This is complemented by direct interventions and by joint projects with UNHCR ‘s partners (legal aid, livelihoods, basic household support, etc.) which assist persons of concern to achieve a durable solution.

The incumbent will be heading Programme Unit in UNHCR Bosnia and Herzegovina.

Living and Working Conditions:

Sarajevo is the capital of Bosnia and Herzegovina (BiH) and the largest urban center in BiH. The city is famous for its traditional religious diversity, with adherents of Islam, Catholicism, Orthodoxy, and Judaism coexisting there for centuries.

Sarajevo’s climate exhibits influences of oceanic (Cfb), humid continental (Dfa) and humid subtropical (Cfa) zones, with four seasons.

In general, regular medical facilities are available, with two main hospitals (General Hospital and the Clinical Center of the University of Sarajevo) and a significant number of small private clinics.

General sanitary and hygiene conditions are adequate.

Good local banking facilities are available (use of credit cards, ATMs).

Communication services (domestic and international) are available on a regular basis.

Availability of food, furnishings and other necessities is adequate (various grocery stores and markets with fresh food products, shopping centers, etc).

Public transportation is available. International airport is 20 minutes drive from the UNHCR Office in Sarajevo.

Public water supply, electricity and sewerage system are in place.

Accommodation is available in the private houses or apartments. Hotels facilities are adequate.

International schools, located within commuting distance, providing primary and secondary education, and that offers an International Baccalaureate program or equivalent are available in English and French language.

Various leisure, recreational and sports facilities are available.

The UN designated state of alert for BiH is Security Level 2 (Low) for the entire country. The security situation in BiH is generally quiet; all international agencies consider threats to their staff to be low at this time. However, BiH has the same problems as much of Europe, from pickpockets to traffic accidents, so all staff must exercise appropriate personal security awareness and common sense. Bosnia and Herzegovina is still the country with the largest mine contamination problem in the region. Staff are advised not to deviate from well-travelled routes while in the country. See


Additional Qualifications

CO-Drafting and Documentation, PG-Resource planning, PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate), PR-Durable Solutions – Peace-building (Fund), PS-Fundraising (incl. operations, programmes)


BA: Business Administration (Required), BA: Economics (Required), BA: Social Science (Required)


HCR Learning Program – UNHCR

Work Experience

Annual Budget OL in Operation/Office, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless


Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn’t require a functional clearance

Company: UNHCR the UN Refugee Agency

Vacancy Type: Full Time 

Job Location: Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Application Deadline: N/A

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