Serco Jobs as Admin Support Officer at Doncaster,England,UnitedKingdom 2022

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About the job

<!--> Job title: Admin Support Officer

Location: HMP Doncaster, Doncaster

Salary: £21,224.16 per annum, plus Serco benefits

Working hours: Full-Time, 40 hours per week

HMP Doncaster is a category B local resettlement prison situated in South Yorkshire, operated by Serco. Doncaster houses a male population of up to 1145 individuals, approximately 200 of whom are young offenders aged 18-20.

As a resettlement prison we work with our prisoners, particularly those serving less than 12-months, to ensure that they have the support they need for resettlement as well as access to the services and support available to them after release. The majority of our prisoners are released back into South Yorkshire.

As Admin Support Officer, you will be involved working within the Offender Management Unit to identify individuals who pose a risk to specific victims and/or groups and to monitor and/or place appropriate restrictions on them whilst they are in custody with a view to protecting victims and avoid repeat victimisation.

Key Accountabilities Include

  • Assessing and identifying prisoners in custody who require periods of monitoring and impose restrictions to protect victims of crime
  • Making defensible decisions and justifying interceptions of communication
  • Working collaboratively with internal and external agencies to ensure risk management whilst also information sharing to provide further public protection
  • Recording and inputting information and data on local databases but also others such as VISOR and NOMIS
  • Effectively work as part of a team within the Offender Management Unit
  • Checking of information on all legal documentation such as warrants received from court for specific information identifying offences relating to PPU manual
  • Completing initial assessments on prisoners on arrival into custody based on their current and previous offending justifying reasons for/not for monitoring
  • Listening to calls and reading of prisoner mail and logging information using appropriate systems and procedures
  • Raising concerns to management and following appropriate prison protocols for sharing of information to relevant parties, including prison security, Prison Offender Manager, Social Services and Probation/Police Services
  • Approve or reject telephone numbers based on knowledge and information held on prisoner and following communication with members of the public
  • Weekly and monthly update reports
  • Sharing of relevant information to aid in risk management meetings such as MAPPA, Inter-Departmental Risk Management Meetings
  • Liaison with OMU staff including Head of Services, Head of Delivery and Prison/Probation POMs.

What You Need To Do The Job

  • No formal qualifications required for this role
  • Basic IT skills would be beneficial
  • Look, listen, observe, record and report information about the offender accurately and timely, using the most suitable means;
  • Being able to identify and share appropriately even small pieces of information that can be crucial to risk assessment and effective management;
  • Work as part of a multi-disciplinary team and contribute to team-based assessments in order to effectively manage risk.
  • To be aware of appropriate professional boundaries and report any concerns to the appropriate prison staff/management.
  • Watch and record patterns of concerning behaviour
  • Be aware that risk levels change and respond appropriately to these changes.
  • Be aware of data protection and Public Protection Guidelines/policies.
  • Good general understanding of computer-based systems including Word, Excel and Outlook.

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What We Offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.-->

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