Base Management Commercial Lead in Sky at Isleworth, England, United Kingdom

Part Time

Website Sky

This listing is about Sky in Isleworth, England, United Kingdom
in 2022

About the job

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The role is multifaceted and requires collaboration across multiple Commercial, Trading, Finance, Data and Marketing functions. Managing a team, you will be pivotal in crafting proactive & reactive Base Management initiatives that apply data-driven insight to deliver commercial value across the whole customer lifecycle.

What You’ll Do

  • Design proactive and reactive base management strategies that generate product growth, reduce churn and increase revenue!
  • Define commercial toolkits, offers and channel management strategies to drive commercial efficiencies and customer stability
  • Work in collaboration with our Voice, Digital, Finance, Trading, Performance and Data teams to deliver our quarterly financial targets
  • Simplify and commercially evaluate business critical customer comms campaigns – harnessing new customer data sources and creating innovative commercial treatments
  • Lead strategic projects to optimise how our customers interact with our Routes-To-Market, driving operational efficiencies, customer happiness and effective commercial outcomes
  • Manage a small team of impactful individuals who work with several partners and business areas on a day-to-day basis, ensuring they can continue to perform at their best and have the support they need

What You’ll Bring

  • You’ll be brilliant at translating customer insight into strong commercial initiatives
  • You’ll be very commercially aware and numerate, able to size commercial opportunities and prioritise resources where they’ll drive maximum return
  • You’ll thrive when turning a vision into a concrete, achievable and ambitious plan around which the team and the working group can gravitate
  • You’ll be excellent at collaborating with several stakeholders, and skilled at influencing up, down and across the organisation
  • You’ll have previous experience with direct marketing campaigns and/or base management programmes. If not, we’ll work around that, as you’ll be able to pick things up very quickly
  • You’ll know how to rally a team behind an inspiring goal, cultivating their potential, and securing their success

The Rewards

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences


Where you’ll work:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company: Sky

Vacancy Type:  

Job Location: Isleworth, England, United Kingdom

Application Deadline: N/A

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