Slater and Gordon Lawyers UK Jobs as Complaints Analyst at Liverpool,England,UnitedKingdom 2022

Website Slater and Gordon Lawyers UK

This Job Listing is about Slater and Gordon Lawyers UK in Liverpool,England,UnitedKingdom 2022 posted on jobz2day.com

About the job

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We are looking to recruit for a Complaints Analyst who can provide excellent customer service to our internal and external clients.

Do you have previous experience working within a complaint’s resolution team? Are you an excellent communicator who can resolve conflict and handle difficult conversations? If so, then we want to hear from you!

You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalate when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to service level agreements and also be able to identify common trends and make recommendations.

About Slater and Gordon

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Responsibilities to include:

  • Excellent written and verbal communication
  • Exemplary time management and organisational skills
  • Customer service and active listening
  • Ability to build rapport verbally and in writing
  • Able to show empathy and appease clients in stressful situations
  • Ability to construct written responses with little supervision
  • Quick thinker, able to grasp issues quickly
  • Understands importance of strict deadlines and meets them

About You:

  • Excellent written and verbal communication
  • Exemplary time management and organisational skills
  • Customer service and active listening
  • Ability to build rapport verbally and in writing
  • Able to show empathy and appease clients in stressful situations
  • Ability to construct written responses with little supervision
  • Quick thinker, able to grasp issues quickly
  • Understands importance of strict deadlines and meets them

Company Values:

Our values provide the framework for how we engage with our colleagues, customers, and stakeholders. These behaviours and values must be demonstrated in the role and across the business.

  • We do what we say we will
  • We own it, we sort it
  • We don’t wait, we create
  • We respect and encourage each other
  • We make time to live

What we offer in return:

We offer a flexible agile working environment, alongside a competitive salary and benefits package including:

  • Hybrid working (Following completion of Induction period)
  • 25 days holiday allowance plus the option to purchase an extra 5 days
  • Pension scheme
  • Health cash plan
  • Life assurance
  • Income protection insurance
  • Cycle to work scheme
  • Eyecare vouchers

……and many more!

Slater and Gordon also support and encourage you with developing your career with an award- winning law firm.

Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.

For further enquiries relating to this vacancy please contact: [email protected]

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JOB DETAILS
Company: 
Slater-and-Gordon-Lawyers-UK-Jobs
Vacancy Type: 
Full Time 
Job Location:
Liverpool,England,UnitedKingdom
Application Deadline:
N/A

Apply Here

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