Telemedicine Clinic Jobs as Quality Incident Investigator at Reading,England,UnitedKingdom 2022

Website Telemedicine Clinic

This Job Listing is about Telemedicine Clinic in Reading,England,UnitedKingdom 2022 posted on

About the job


About TMC

Telemedicine Clinic (TMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 120 radiology departments in the UK, Sweden, Denmark, and Norway. In November 2017 TMC became part of Unilabs, a leading European provider of clinical laboratory testing and medical diagnostic.

More and more European hospitals are realising the advantages of managing their reading capacity in collaboration with TMC. This year our team of more than 300 highly-specialised radiologists will report over 800,000 cases, making a significant positive impact on the life of patients and hospital staff. In addition to our radiology reporting service, TMC offers radiology reporting services[JC1] , IT-infrastructure, and software to its hospital clients, as well as training for radiologists (TMC Academy).

Besides this decent track record, we like to think that what’s most special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture in our TMC Culture Book. TMC is also a founding member of the Conscious Capitalism movement in Spain.

Mission Position

In your role as a Quality Incident Investigator, you´ll support with the maintenance of the Quality Management within TMC, including Clinical Governance and the Incident Management workflow.

Mission Department and Organisational Context

TMC believes in Quality, and not only within the medical field, but in everything we do. One way to ensure we focus on providing high quality in all fields is to comply with recognised quality standards (ISO 9001, ISO 27001, ISO 27701, QSI and CQC), which helps the company to focus on the right things.

The Quality department ensures that the Quality Management System and the quality standards of TMC are implemented, maintained, and controlled. Clinical Governance is very important to us, and we carry out several internal and external audits to ensure that the work we produce is always of top quality.

We work around the clock to ensure that everything we do is compliant with local and national regulations, standards, and guidance. Tracking and management of incidents helps us to learn from errors and identify ways of continuous improvement, which is very important in our environment.

General activities done by the team:

• Implementation and maintenance of quality and security standards

• Training of Quality standards and Compliance

• Control and monitoring of incidents, non-conformities

• Maintenance of the Management system

• Documentation management

• Risk management

• Clinical Governance

The role as Quality Incident Investigator is based the UK, and can be home working, office based or a hybrid model. The position may require occasional [JC2] travelling. The Quality Incident Investigator reports to the Quality Manager. In her absence the Quality Incident Investigator reports to the Chief Medical Officer (CMO).

Role and Responsibilities

Compliance, Quality and Audits

  • Collect and compile statistical quality data to use when analysing the Quality Management system and Quality objectives
  • Analyse data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
  • When so required, support the quality manager with drafting quality management policies and procedures
  • When so required, support with the implementation of new standards
  • Participate as auditor or auditor assistant in internal audits of processes for ISO or other external quality audit
  • Produce audit reports and conclusions from internal audits of processes for ISO


  • Register, control and maintain the UK medical non-conformities
  • Assist in the registering and maintenance of non-medical non-conformities
  • Manage and investigate all UK medical non-conformities, including the identification of root causes, preventive, and corrective actions.
  • Carry out reflection discussion with the involved radiologists and other staff, and provide support with the assistance of the Medical Head of Section
  • Manage communication between the client and TMC throughout the non-conformity process
  • Produce reports to describe status of non-conformities to share with individual departments and/or Unilabs and SLT
  • Carry out analysis of the non-conformities reviewing trends and identify risks
  • Work closely with the Medical Heads of Section to identify performance issues and workflow improvements
  • Act as a risk manager:
  1. Be on top of risks and opportunities identified in specific areas
  2. Follow up on action to ensure they are mitigated.
  • Escalate risks and serious AE when so required to SLT and Unilabs
  • Assist the Quality Manager and CMO with other ad hoc project work within the department

Required Education, Experience, Knowledge, Skills

Experience –Previous experience of managing complaints such as the management of significant incidents within a clinical setting. Previous experience in a clinical role within quality is desirable and knowledge of quality improvement methodologies. It is a plus if you have experience with ISO 9001, QSI and CQC standards preferrable.

Educational background – Registered Radiographer or registered clinical professional within Radiology

MS Office – Good level of Office 365

Required Role Based Competences

Attention to detail – You are thorough when auditing, producing documentation and when carrying out investigations. You pay attention to detail with your own work and others’.

Communication skills – You have a clear thought process and the ability to find appropriate vocabulary and a suitable style, verbal and written.

Ability to manage change – You are flexible, open for change and promote change to others. You are able to guide people through change and you are open to find solutions and new ways of working. You can reorganise your workload with short notice, and you are willing to take on new tasks and ad-hoc requests.

Organisation - You are used to plan organise workload and you have project management skills. Working autonomously and being on top of tasks is easy for you.

Process Orientated – You can work efficiently and think “lean”, you design process maps and help others to do the same.

People Person – You have a nice and polite way when dealing with others. You are able to convince and persuade others to do or follow up on things. You help to train new starters.

What you can expect from us

TMC is a challenging and fun workplace with a young, diverse and very international team (over 40 nationalities). Our business language is English.

We consider ourselves a very friendly, dynamic and non-hierarchical workplace. People care for each other and always try to help. We are growing fast and face new opportunities and challenges every day. This is why we need people with open and flexible minds who can cope when things become hectic and intense. However, we also make sure that we quickly recover our balance so that we not only enjoy our work but also our families, friends, and activities outside TMC.

Apart from making a living, people at TMC come to work every day because they want to make a difference in people’s health care. Everything we do is focused on diagnosing patients’ health problems quickly and correctly. This is what drives us.

We pay special attention to the way we do things at TMC and hold up the following five core values:

1. Uncompromising quality and care in all medical matters.

2. Gaining more and more expertise by learning and generously sharing knowledge.

3. Setting new standards through experimentation and innovation.

4. Caring and respectful collaboration across departments, borders, and cultures.

5. Going the extra mile and having fun.

These values determine our behaviour and guide us in our decision making. To fit in at TMC you need to respect and demonstrate these values in your daily work.


Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

Apply Here