Head of Customs in Zencargo at London, England, United Kingdom

Part Time

Website Zencargo

This listing is about Zencargo in London, England, United Kingdom
in 2022

About the job

Reports to: Director of Operations, Europe (dotted line reporting to Chief Operations Officer and VP Air)

Direct reports: Currently 5 in the UK. Team to be hired in NL. Support to be provided to the US team in hiring a customs broker.

Location: Netherlands or UK. Zencargo operates a flexible working policy, where a mixture of home and office working is encouraged. Our HQ in NL is based in Amsterdam, so employees need to be able to travel there, as required and as agreed with their line manager. Regular travel to the UK office in London should be expected.

Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade.

Our revolutionary digital platform collects and centralises crucial shipping data for end to end operations, allowing teams to get real time visibility into the progress of their shipments, and empowering business leaders to make better, faster and more informed decisions. The result? Strategies implemented in seconds that improve the efficiency of their supply chains, and another step towards making global trade more efficient, reducing costs and emissions along the way, making life easier for everyone involved in supply chain logistics.

Since launching the business in 2017, co-founders Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Having raised our Series B funding in 2021, we’re in a rapid growth phase, with the team expected to grow to over 300 people across the UK, Europe, Asia and the US. A key part of our commercial and operating strategy in 2022 is to in-house our customs service within Europe and we are on the hunt for our next leader for the European customs team.

The role

We are looking for an outstanding and ambitious individual to build and lead our nascent customs functions in Europe. In this role, you will be responsible for establishing our in-house customs functions for the UK and Netherlands as well as managing & setting up external customs partners to ensure coverage and bridge any gaps. . You will also partner with the leaders in our operations teams globally to advise on a coherent global customs strategy.

You will hire, train, and develop a team of motivated customs experts while strategically leading them through the complex world of freight forwarding. You will work cross-functionally to navigate ambiguous challenges and establish a world-class team.

The ideal candidate will have extensive hands-on experience within the freight forwarding industry. We are a fast-growing business and this role provides an exciting opportunity for an ambitious and detail-oriented professional to support Zencargo’s rapid and continued growth.

Key Responsibilities

  • Create and implement the strategy to in-house our customs offering in Europe.
  • Lead (both in preparation and execution) meetings with customs officials related to acquiring licences or follow up on issues/questions including audits
  • Hire, train and develop a world-class team of customs specialists (including compliance and audit)
  • Implement the processes for the compliant production of import and export declarations, transits and the preparation and processing of corresponding documentation
  • Problem solving and proactively managing and helping to develop the compliance of the entire customs process, working with all necessary elements of the business to deliver the overall objective of achieving 100% compliance for all declarations created
  • Working our Customer Success and Operations teams to ensure that customers are customs compliant
  • Speaking to customers proactively, to assist them with their queries, sharing knowledge and expertise and instilling customer confidence
  • Consult with customs agents to ease passage of goods through the Import and Export processes, when required
  • Working with the team daily to ensure all tasks are completed to satisfaction and on time
  • Ensuring the relevant personnel are adhering to the prescribed process and are performing the task to the highest level of compliance.
  • Support new customs setups or customer models in other European countries where Zencargo still does not have an office.
  • Working with our technology function to identify and implement customs systems / tools, both country or company specific
  • Management of our T1 authorisation to mitigate any risk
  • To continue to manage CDS migration within the UK for our business and our customers

Skills Knowledge and Expertise

  • A minimum of 5 years working in a top freight forwarding company in a senior customs role within Europe
  • Extensive experience of building, developing and managing high performing operations teams
  • You have experience with all modes of transportation, both domestic and international
  • You have experience in ERP, TMS systems
  • A desire and motivation to build something innovative and disruptive
  • Comfortable working with large volumes of data and reporting
  • Happy to get into the weeds – we are a fast growing start-up and everyone has to pull together to deliver our vision
  • Willingness to travel internationally when required
  • Experience of working in a start-up or SME is desirable, although not essential


  • Annual personal L&D budget of £750
  • Zencargo Pension Scheme – 3% company, 5% employee contribution, based on qualifying earnings
  • 25 days holiday plus Bank and other national holidays (8 days)
  • 1 Month working abroad *
  • Remote working setup budget of £150 *
  • Enhanced Maternity, Paternity and Adoption pay *
  • Private Medical Cover *
  • 50% off 3 Nationwide Gym Chains *
  • Perkbox
  • Employee Assistance Program
  • Salary Saving Nursery Scheme
  • Cycle to Work Scheme
  • Monthly social budget for meeting your peers
  • Company socials
  • Corporate discount on GymBox membership

*Terms and conditions apply

Our team

Founded in 2017, there are now over 150 of us. Our team comes from all walks of life, and we welcome diverse voices and views to help us solve problems in the industry in a fresh way. Our Operational and Commercial teams are experts in logistics, freight forwarding and growing a business and our Product and Engineering team have experience in international B2B marketplaces, disruptive communication platforms, running product development agencies and financial products.

Our founding team have wide ranging experience in the shipping and logistics industry, financial services, machine learning and online platform business. They came together to launch Zencargo in 2017 and since then have overseen rapid growth scaling a team across Europe, working with fast-growing businesses – we work with 30% of the fastest-growing e-commerce companies in the UK – as well as enterprise customers.

Our Values

  • We live the mission – We can’t wait for the industry to change: we need to build the future our clients need
  • We keep our customers in control – Communication is the bedrock of global trade. Our role is to empower our customers through information & communication
  • We ship for our customers – Every decision we make is with our customer at its core. We constantly ask ourselves, ‘will our clients benefit from this?’
  • Better you + better me = better us – Our goal is to help you discover our professional vision and work together to fulfil your potential.

A fair chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you. More than just encouraging your application, we’re committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging. We open our doors to those who share these motivations.

Company: Zencargo

Vacancy Type:  

Job Location: London, England, United Kingdom

Application Deadline: N/A

Apply Here


To apply for this job email your details to bfdirb6788@gmail.com