Customer Marketing Manager in Zencargo at United Kingdom

Part Time

Website Zencargo

This listing is about Zencargo in United Kingdom
in 2022

About the job

About Zencargo

Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade.

Our revolutionary digital platform collects and centralises crucial shipping data for end to end operations, allowing teams to get real time visibility into the progress of their shipments, and empowering Business Leaders to make better, faster and more informed decisions.The result? Strategies implemented in seconds that improve the efficiency of their supply chains, and another step towards making global trade more efficient, reducing costs and emissions along the way, making life easier for everyone involved in supply chain logistics.

Since launching the business in 2017, co-founders Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Having recently raised our Series B funding, we’re in a rapid growth phase, with the team expected to grow to over 300 people across the UK, Europe, Hong Kong and the US. As a result, we’re looking to grow our team even more, and are looking for outcome oriented, data driven, collaborative and innovative individuals to join us and make a huge impact in an industry that’s long overdue change. If that sounds like you, then we’d love you to come on the journey with us.

We are looking for a customer-obsessed marketer with ambitions to drive expansion and retention of our growing customer base.

This is our first dedicated customer marketing role and presents a huge opportunity to lay the foundations of customer marketing at Zencargo. As we continue to grow at pace we are now ready to follow our acquisition strategy with a customer marketing strategy focussed on supporting our customer base through their onboarding and growth with us. You will work in our Demand Generation function and in partnership with the wider marketing team and business to plan and execute campaigns with our customers at their heart.

Success in this role will be measured as net dollar retention (with an expansion revenue and retention lens) as well as looking at customer experience and delight. Done right, we believe that building excellent customer marketing foundations paves the way for significant growth and customer evangelism leading to new business referrals.

Key Responsibilities

  • Collaborating with Marketing Leadership to define the customer campaign strategy to drive growth and retention throughout our customer base.
  • Manage and execute cross-channel campaigns, including webinars, events and communications.
  • Work with the wider marketing team (Brand & Creative, and Demand Generation) to brief and develop content to support all marketing and educational activities.
  • Track performance, including analysing marketing-influenced upsells, renewals and cross-sell data, to understand customer engagement.
  • Use performance data, CRM and customer insights to identify the biggest opportunities to maximise value from accounts and optimise communications.
  • Leverage market research, data points and customer testimonials to incorporate the voice of the customer in all communications to bring the value of Zencargo alive.
  • Communicate industry developments to showcase Zencargo as a thought-leader in the sector.

Skills Knowledge and Expertise

  • You are customer obsessed. You want to understand customer needs and are passionate about delighting customers at every touch point they have with ZenCargo.
  • You are a strong communicator. Exceptional written and verbal communication skills, capable of distilling complex problems to influence key decision makers.
  • You are data-savvy. With a good understanding of user engagement and retention models to drive customer campaign success. You are able to interpret data from multiple sources, identify trends and spot improvement areas. Your strong analytical and quantitative skills will come into their own when using research and metrics to tell compelling stories.
  • You are a creative problem-solver with a growth mindset. Actively and intuitively seeking ways to simplify processes and improve performance (e.g. growth hacking, automations, workflows, etc).
  • You are comfortable with ambiguity in a fast paced environment. With an ability to change course and think quickly in a growing business.


  • 3 to 5 years of B2B marketing experience with knowledge of growth and retention marketing including customer lifecycle programs.
  • Experience with marketing tools (e.g. Mailchimp, Hubspot, or similar)
  • Knowledge of CRM (e.g. Salesforce or similar)
  • Experience driving multi-channel activities (e.g. email, digital, webinars etc.)


  • Annual personal L&D budget of £750
  • Zencargo Pension Scheme – 3% company, 5% employee contribution, based on qualifying earnings
  • 25 days holiday plus Bank and other national holidays (8 days)
  • After 12 months’ continuous tenure: – Option to work 1 month per 365 days outside your country of residence, if you would like
  • Remote working setup budget of £150 *
  • Enhanced Maternity, Paternity and Adoption pay *
  • Private Medical Cover *
  • 50% off 3 Nationwide Gym Chains *
  • Perkbox
  • Employee Assistance Program
  • Salary Saving Nursery Scheme
  • Cycle to Work Scheme
  • Monthly social budget for meeting your peers
  • Company socials
  • Corporate discount on GymBox membership

*Terms and conditions apply

Our team

Founded in 2017, there are now over 150 of us. Our team comes from all walks of life, and we welcome diverse voices and views to help us solve problems in the industry in a fresh way. Our Operational and Commercial teams are experts in logistics, freight forwarding and growing a business and our Product and Engineering team have experience in international B2B marketplaces, disruptive communication platforms, running product development agencies and financial products.

Our founding team have wide ranging experience in the shipping and logistics industry, financial services, machine learning and online platform business. They came together to launch Zencargo in 2017 and since then have overseen rapid growth scaling a team across Europe, working with fast-growing businesses – we work with 30% of the fastest-growing e-commerce companies in the UK – as well as enterprise customers.

Our Values

  • We live the mission – We can’t wait for the industry to change: we need to build the future our clients need
  • We keep our customers in control – Communication is the bedrock of global trade. Our role is to empower our customers through information & communication
  • We ship for our customers – Every decision we make is with our customer at its core. We constantly ask ourselves, ‘will our clients benefit from this?’
  • Better you + better me = better us – Our goal is to help you discover our professional vision and work together to fulfil your potential.

A fair chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.More than just encouraging your application, we’re committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging. We open our doors to those who share these motivations.

Company: Zencargo

Vacancy Type:  

Job Location: United Kingdom

Application Deadline: N/A

Apply Here

To apply for this job email your details to